PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Darlene S.
The order was delivered on time as promised. I got notification of where it was left by my front door and it was there. It arrived earlier than expected.
Response from PetLabCo.Nov 3, 2025
Hey Darlene, We're happy to hear that the order arrived earlier than expected and that you received notifications about the delivery. It’s always our top priority to make sure your experience is fast, easy, and reliable every time. Kind regards, PetLabCo.
Stephen H.
Delivered on time to my front door.
Response from PetLabCo.Nov 3, 2025
Hi Stephen, Thank you for letting us know your order arrived on time! We’re so glad the process went smoothly for you, and we’re grateful for your trust in PetLabCo. We hope your pup is enjoying the products! Warm regards, PetLabCo.
Tammy B.
Shipping was extremely fast and packaged very well.
Response from PetLabCo.Nov 3, 2025
Hi Tammy, We're happy to hear that your order arrived quickly and was packaged well. It’s always our goal to make sure our customers can count on us for both quality products and reliable shipping. Warm regards, PetLabCo.
Karen M.
Delivered on time to my door.
Response from PetLabCo.Nov 3, 2025
Hi Karen, We’re thrilled to hear that your order arrived right on schedule. Providing a fast and reliable delivery is something we take pride in, and it’s wonderful to know it met your expectations. Best regards, PetLabCo.
Sheri M.
One of the jars the lid was very damaged.
Response from PetLabCo.Nov 3, 2025
Hi Sheri, We're sorry to hear that one of the jars arrived with a damaged lid — that’s certainly not the experience we want for our customers. We can see that a member of our customer experience team has already resolved this for you and sent out a replacement. We truly appreciate your patience and understanding while this was being taken care of. Kind regards, PetLabCo.
Barb
Got it delivered by FedEx. Wasn't expecting today, but took too many days from ordering. Either put more in jar or send quicker as my dog was without for over a week.
Response from PetLabCo.Nov 3, 2025
Hi Barb, We’re sorry to hear it took longer than expected for your order to arrive, and we completely understand how inconvenient that must have been—especially with your pup having to go without for a week. We truly appreciate your feedback about shipping times and jar quantity, as it helps us improve both our fulfillment process and overall experience. Thank you for sharing this with us, and we’ll be sure to pass your comments along to the team. All the best, PetLabCo.
Erin H.
my pups are enjoying your products very much. I appreciate you prompt scheduled deliveries. Thank you so very much
Response from PetLabCo.Nov 3, 2025
Hey Erin, We're happy to hear your pups enjoy our products! We appreciate your kind words about our prompt, scheduled deliveries. Our team works hard to make the ordering process as smooth as possible, and feedback like yours truly makes our day. Kind regards, PetLabCo.
Arturo G.
I submitted my dogs weight over 80Ilbs why did you all send me product for small dogs?
Response from PetLabCo.Nov 3, 2025
Hi Arturo, We’re sorry to hear about the mix-up with your order. We do ship items based on the selections made at checkout, but we can see that one of our customer experience team members has already resolved this issue for you. We truly appreciate your patience and understanding, and we hope you’ll consider giving us another chance in the future. Warm regards, PetLabCo.
