PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Ronnie T.
Delivery was on time
Response from PetLabCo.Sep 1, 2026
Hi Ronnie, We are so happy to hear your delivery was on time! We know just how important timely deliveries are when it comes to your pet's supplements. Thank you for sharing your experience! Regards, PetLabCo.®
Robert
I have tried to cancel my subscription but you continue to take payment.
Response from PetLabCo.Aug 31, 2026
We’re very sorry to hear that you’re still being charged after attempting to cancel your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can only be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.
Jan
Great products, love the subscription options. Sometimes I think they don’t allow enough time to respond to skip or delay orders.
Response from PetLabCo.Aug 31, 2026
Hello Jan, Thank you so much for your kind feedback! We’re delighted to hear that you’re enjoying our products and subscription options. 🐾 We also appreciate your feedback regarding the time available to skip or delay an order. Our subscriptions can be updated at any time before the scheduled rebill date, so you have the flexibility to make changes when needed. If you ever have trouble making an update or need assistance with your subscription, we’d be happy to help. Our team will also reach out to you to make sure everything is set up as needed. Thank you again for being part of the PetLabCo. community! Kind regards, PetLabCo.
cheryl N.
Dogs love the Probiotic chew!Delivery is very good
Response from PetLabCo.Sep 1, 2026
Hi Cheryl, Thank you so much for your wonderful feedback. We are so happy to hear your dogs are loving the Probiotic Chews and the delivery has been good. Thank you for being a part of our community. Regards, PetLabCo.®
Patti W.
Deliveries arrive on time and Pet Lab communicates clearly and promptly.
Response from PetLabCo.Aug 31, 2026
Hello Patti, We're so pleased to hear that your deliveries are arriving on time and that our communication has been clear and prompt! Thank you for sharing your positive feedback with us. Kind regards, PetLabCo.
Kelly M.
This is a decent product but my Magnolia thinks the taste could be improved. Also, your prices should be the lowest for returning subscribers as opposed to having intermittent sales. And the container could possibly not be plastic. Just saying…
Response from PetLabCo.Aug 31, 2026
Hello Kelly! Thank you for taking the time to share your feedback! We’re glad to hear you find the product decent, and we appreciate you sharing Magnolia’s thoughts as well. 🐾 We understand that taste can be an important factor for our furry friends, as every dog has different preferences. We also understand your thoughts regarding pricing, especially for those on a fixed income. While our pricing reflects the premium ingredients and rigorous standards we uphold, we continuously strive to offer competitive pricing without compromising on quality. We also appreciate your suggestion regarding our packaging and will be sure to share your feedback with our team. We’re always looking for ways to improve and better support our customers. Kind regards, PetLabCo.
Nikolaus B.
Very happy with product. Works very well and Comet takes with no problems.😂
Response from PetLabCo.Aug 31, 2026
Hello Nikolaus, We're so happy to hear that you're pleased with the product and that Comet is enjoying it without any issues! Thank you for sharing your positive experience. Kind regards, PetLabCo.
Michael B.
Good price and they never arrived late
Response from PetLabCo.Aug 31, 2026
Hello Michael, We're so happy to hear that you found our pricing to be good and that your orders always arrive on time. We truly appreciate your positive feedback! Kind regards, PetLabCo.
