PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 20, 2025

Hello Wendy, We appreciate your feedback, and we are sorry you had this experience. Regarding your subscription, we understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option on the checkout page. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? Please know that we also have a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Kind regards, PetLabCo.

Response from PetLabCo.Nov 20, 2025

Hello Deborrah, We're happy our packaging met your expectations and arrived safely. Thank you for your valuable feedback. Best Regards, PetLabCo.

Response from PetLabCo.Nov 20, 2025

Hello Anne, We're happy to hear that your pickup was on time and properly placed. Thank you for your positive feedback; we appreciate it! Best Regards, PetLabCo.

Response from PetLabCo.Nov 20, 2025

Hello Nakort, Thank you for sharing your experience! We are glad to hear that our product made a positive difference to your dog. We truly appreciate you being part of our community and for trusting us. Best Regards, PetLabCo.

Response from PetLabCo.Nov 20, 2025

Hello Andrea, We're happy to hear that you consistently receive your supplements without any problems. We appreciate your positive feedback and are grateful for your support. Best Regards, PetLabCo.

Response from PetLabCo.Nov 20, 2025

Hello Daniel, Thank you for sharing your feedback, and we’re so sorry to hear about you and your pup's experience. Please know that we are committed to transparency and customer satisfaction. Our team reviews every refund request individually, and we always do our best to support our customers based on the details provided. Could you kindly provide us with your order ID so we can look into this further? Please know that we also have a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.

Response from PetLabCo.Nov 20, 2025

Hello Anita, We're happy to hear that the replenishment is always on time! It's great to know your SHI TZU enjoys it as part of their daily diet. Thanks for your feedback. Best Regards, PetLabCo.

Response from PetLabCo.Nov 20, 2025

Hello Alejandro, Thank you for bringing this to our attention. We’re very sorry to hear that your package wasn’t delivered with proper care — that’s definitely not the experience we want for you. We’ll be reporting this to our shipping partner right away. You may also consider reaching out to your local courier to report the issue on your end for a quicker resolution. Best Regards, PetLabCo.