PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 31, 2025

Hello Jan, I’m really sorry to hear about this—thank you for letting us know. This is certainly not the experience we want for you. We’ll report this to the courier and look into the issue to prevent it from happening again. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Dec 31, 2025

Hi Dawn, We’re truly sorry to hear about your and your dog's experience. We’d like to clarify that our subscription is completely optional and is only added if selected by the customer during checkout. Subscriptions can be canceled at any time through the customer account portal on our website, and our team is also always available to help via the “Contact Us” form on our website. We’re very sorry to hear that you had difficulty reaching support and that your experience with chat and phone did not meet expectations. We’d really like the opportunity to assist and learn more about your dog's experience. Would you mind sharing your order ID so we can look into this further? Thank you. Kind regards, PetLabCo.

Response from PetLabCo.Dec 31, 2025

Hi Skye, We're sorry you and your dog had this experience. We never place customers into a subscription without their approval — a subscription only applies if the “Save more with a subscription” option is selected and left on during checkout. We would like to address this matter and learn more about your dog's experience. Could you please provide your Order ID? Best regards, PetLabCo.

Response from PetLabCo.Dec 30, 2025

Hello Sam, Thank you for your feedback! We’re glad to hear you found our service efficient. We truly appreciate your support. Best Regards, PetLabCo.

Response from PetLabCo.Dec 30, 2025

We're happy to hear that your delivery was timely. Thank you for bringing this to our attention. We’re very sorry to hear your package wasn’t delivered with proper care. That’s not the experience we want for you. We'll report this to our shipping partner. Best Regards, PetLabCo.

Response from PetLabCo.Dec 30, 2025

Hello Shayne, We’re truly sorry to hear about your experience and completely understand how frustrating this must have been. Regarding the subscription, we understand how this can sometimes be confusing. Before completing an order, customers are able to review whether they’ve selected a one-time purchase or a subscription. Please note that subscription prices are locked in and do not increase, as part of the subscription benefit. We’d really like the opportunity to look into this further and help resolve the issue. Could you please share your order ID so we can locate your account and assist you as quickly as possible? Best Regards, PetLabCo.

Response from PetLabCo.Dec 30, 2025

Hello Debbie, Thank you so much for sharing your experience! We’re thrilled to hear that the powder has made a positive difference to your Labrador Retriever’s teeth. We really appreciate you taking the time to leave this review, and we’re so glad it’s been working well for your dog. Best Regards, PetLabCo.

Response from PetLabCo.Dec 29, 2025

Hello Lauren, We appreciate you sharing Brody's positive experience! It's great to hear that our product has helped. We're so glad that he's feeling better, and thank you for the wonderful feedback! Best Regards, PetLabCo.