PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Ann H.
so far, so good-a little early to tell. Very simple to do! dog likes it +++++++++++++++++++
Response from PetLabCo.Mar 12, 2026
Hi Ann, We are so happy to hear your dog is liking it so far! Please be sure to keep us updated on your dog's progress. We can't wait to hear all about it. Thank you for being a part of our community. Regards, PetLabCo.
Liah R.
it was delivered as expected, and not stolen or damaged
Response from PetLabCo.Mar 12, 2026
Hi Liah, We are so happy to hear your delivery was as expected. We know how important that is when it comes to your dog's supplements. Thank you for taking the time to share your experience and please don't hesitate to reach out should you need anything. Regards, PetLabCo.
Patrick G.
This company is fraudulent, and their product doesn’t work as advertised. I requested cancellation of my subscription at the end of January, but they immediately sent a notification stating that the February shipment was already in progress and that the cancellation would be effective moving forward. In March, they processed my payment again and then disputed my PayPal refund request to prevent the refund.
Response from PetLabCo.Mar 16, 2026
Hello Patrick, We appreciate you sharing your experience. We're sorry to hear that the product didn't help your dog. Supplements can take up to 3 months of consistent use to truly see their potential benefits. However, every dog has different needs, and it may take a different approach to see the results you’re hoping for. We’re also very sorry for the confusion regarding the additional order and payment. We understand that you requested a cancellation; however, we’re unable to locate your request in our system. Could you please let us know how you reached out to us? We’d like to investigate this matter further. Could you also provide your order ID so we can review your account and assist you promptly? All the best, PetLabCo.
GLORIA R.
My Eddie loves his chews
Response from PetLabCo.Mar 16, 2026
Hello Gloria, We're happy Eddie loves his chews! We appreciate your positive feedback; it means a lot to us that he enjoys them so much. Best Regards, PetLabCo.
Elizabeth G.
I’ve been trying to cancel. Does it really seem to help I Shih Tzu but he’s fine. Please help me cancel this account.
Response from PetLabCo.Mar 11, 2026
Hi Elizabeth! We're sorry to hear you have not seen the desired results for your Shih Tzu. We've found it usually takes 90 days of the recommended daily dose to see potential benefits. That's normal for any supplement. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in. Someone from our Customer Experience team will follow up with you shortly to provide further support. Thanks for bringing this to our attention. Warm regards, PetLabCo.
Gary B.
Outstanding products, I see great results for my pets!
Response from PetLabCo.Mar 11, 2026
Hi Gary, We are thrilled you are seeing the benefits. Thank you show much for sharing your feedback. We appreciate you being a part of our community. Regards, PetLabCo.
Jan W.
It was delivered on time to my mailbox.
Response from PetLabCo.Mar 11, 2026
Hi Jan, We are so happy to hear your package was delivered on time. We understand just how important timely deliveries are when it comes to your pet's supplements. Thank you so much for sharing your experience. Regards, PetLabCo.
Stu G.
Great response from the human agent.
Response from PetLabCo.Mar 11, 2026
Hi Stu, We are thrilled our Customer Service Team was able to assist you. Please don't hesitate to reach out should you need anything else. We are always happy to help! Regards, PetLabCo.
