PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Mimi P.
Every time I’ve contacted pet lab they have been speedy in their reply and assistance. I will always go back to pet lab when I need their products.
Response from PetLabCo.Apr 30, 2026
Hi Mimi, We appreciate your kind words. It's wonderful to know you'll continue to choose us for your pet product needs. Thanks for your feedback! Regards, PetLabCo.®
Holland, C.
Good as always.
Response from PetLabCo.Apr 30, 2026
Hi Chris! Thank you so much for your kind feedback. We are honored to be a part of your dog's wellness routine. Regards, PetLabCo.®
Lourdes R.
Always on schedule!
Response from PetLabCo.Apr 29, 2026
Hi Lourdes! Thank you so much for sharing your experience. We are happy to hear your products always arrive on schedule. We understand how important that is when it comes to your pet's supplements. We appreciate you being a part of our community. Regards, PetLabCo.®
Lynn
Delivery is always on time. This product has definitely helped our dog with his bad breath!
Response from PetLabCo.Apr 29, 2026
Hi Lynn, We are so happy to hear you are seeing the benefits for your dog and your packages arrive on time! Thank you for allowing us to be a part of his wellness journey. Regards, PetLabCo.®
Jan
I received my purchase which didn’t help my dog. I had requested just one tub to try and did not opt subscription. Yesterday I got an email to say there is another one on the way. Have emailed them back - waiting for reply
Response from PetLabCo.Apr 29, 2026
Hi there, Jan! We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Save more with a subscription” option is selected and not toggled off during checkout. We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.®
Ricky
It works great for my Dogs
Response from PetLabCo.Apr 29, 2026
Hello Ricky, We are so glad to hear that our product works great for your dogs! Thank you for letting us know about your positive experience. Best Regards, PetLabCo.
Sue V.
Always on time!
Response from PetLabCo.Apr 29, 2026
Hello Sue, Thank you for your feedback! We’re so glad to hear that your orders have always arrived on time. We truly appreciate your support and look forward to continuing to provide you with reliable service. Best Regards, PetLabCo.
Cathy
EXCEPTIONAL CUSTOME SERVICE I would like to comment about the exceptional customer service I received from PetLab, and specifically Christina and Coatzin. My package arrived as promised but there was no scoop included. I didn't want to return or refund the product so I reached out by phone to see if I could get the proper dosage for my 10lb Yorkie mix. My call was promptly picked up and the dosage was given. I was very happy, but it didn't stop there. They asked about the Lot number so they could inspect their inventory and prevent any future occurrences with shipments. We exchanged information and I sent them pictures of the packaging and Lot number. Then to my surprise they offered a refund for my trouble and I received a confirmation within an hour. This company is a class act. This high level of commitment to customer satisfaction is a rare thing today. Thank you PetLab.
Response from PetLabCo.Apr 29, 2026
Hello Cathy, We appreciate you sharing your experience. It's great to know that you received prompt assistance and dosage information. We are happy that the team addressed the missing scoop issue and took steps to prevent future occurrences. Thank you for your positive feedback. Best Regards, PetLabCo.
