PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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JEB
My dog is still licking his paws and scratching his ears.
Response from PetLabCo.May 22, 2026
Hi there! Thank you for sharing your experience. Typically, our customers report the best results after 90 days of consistent use, as is common with supplements. Please feel free to keep us posted on your pup’s progress, as we'll be more than happy to provide support for you both along the way! Regards, PetLabCo.®
Alex
STAY AWAY- quite literally the worst customer service i’ve ever experienced. they take days to respond and then ignore you entirely. i’ve returned product and now have to dispute the refund through my bank. not to mention there’s zero quality control. BOTH of my vitamins, two separate types, had the incorrect quantity.
Response from PetLabCo.May 22, 2026
Hi Alex, We are truly sorry to hear about the difficulties you experienced. That is certainly not what we want for our customers. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
Rianella H.
We have been very disappointed in the packaging of this product. The tiny scoop that is found in the BOTTOM of the jar each time I open a new jar is very disappointing. It takes up space where the product should be, and is very messy and wasteful to ferret around trying to retrieve it each time without making a mess and the powder being displaced to the outside of the jar. The powder is so fine that it coats the scoop, my fingers, and whatever retrieving tool I use, wasting a lot of the product. Once retrieved, the handle of the scoop is covered with the powder residue and won't come off without wiping away the powder with a wet paper towel, throwing away the very expensive product that there is so little of in the first place. For such a small container and small amount of product used, this waste adds up to a lot and is frustrating to deal with. We will go with another company until this practice has been discontinued.
Response from PetLabCo.May 22, 2026
Hi Rianella, We appreciate you taking the time to share your detailed feedback regarding ProBright's scoop placement. We recognize your frustration with the messy and wasteful experience of retrieving the scoop and the product loss you've described. Thank you for bringing this to our attention! Please feel free to contact us at [email protected]. Our team would be happy to assist you further. Regards, PetLabCo.®
Michael
Fantastic product
Response from PetLabCo.May 21, 2026
Hi Michael, We are thrilled to hear you are happy with the product. Thank you so much for the wonderful feedback! Regards, PetLabCo.®
Darla P.
I never have to worry about running out because the delivery comes consistently each month
Response from PetLabCo.May 21, 2026
Hi Darla, We're so glad to hear our subscription plan brings you peace of mind! Thank you for your wonderful feedback. Regards, PetLabCo.®
Linda H.
It is always sent at the right time, as one container gets used up the new one arrives.
Response from PetLabCo.May 21, 2026
Hi Linda! We are so happy to hear that. Thank you for taking the time to share your experience! Regards, PetLabCo.®
Kristen R.
They always get delivery right , I can see a difference in my dogs breath with the product. Really happy so far with my experience.
Response from PetLabCo.May 21, 2026
Hi Kristen, We are so happy to hear your deliveries have been correct and that you are seeing an improvement in your dog's breath. Thank you for being a part of our community. We appreciate you sharing your experience! Regards, PetLabCo.®
Rejoyce
Your probiotic is great, but you sent me the probiotic and I already have two jars of it and you were supposed to send me the joint relief if that’s a soft chew also? Please xcle anymore of the probiotic. Thank you🙂
Response from PetLabCo.May 21, 2026
Hi Rejoyce, We appreciate you sharing your experience. We are sorry to hear you received the wrong product. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
