theory11Reviews of theory11.com

Great quality cards, awesome design. Long delivery due to COVID-19, but worth the wait.

Cards delivered to Belgium in 2weeks just as they promised. They came in a very secure cardboard box with lots of protection to make sure cards were not damaged. Good quality and service!

Ordered from Denmark. Store made all necessary arrangements regarding customs, which is a huge thumbs up! Have had no need for customer services.

The cards are nice but their customer service is a joke and very dishonest. They charge import taxes on international packages that they don’t submit but instead keep for themselves so I had to pay double taxes. And just to top that off, they’re trying to lie their way out of it.

I have so far placed two orders at Theory11, I bought 2 packs of Star Wars cards as a gift for the other half, and another pack of cards for a friend, one order was sent to Ireland and the other was sent to the US. The order for the US arrived within a few days, in perfect condition and they went down a treat, apparently the packs are beautiful to the point they don't want to play with them only keep them as a display. The Package to Ireland, took about 10 days, still very quick from the US to Ireland, arrived in perfect condition and again went over a treat. I order again for sure! The only issue is they do not do "Gift" purchases, so you can not hide the cost from the recipient if you want to send the gift directly.

Their website says 'customer service second to none'. That is false advertising at its finest. Their customer service is abysmal. Due to their glitchy website, my order was received and shipped incorrect and it was not the order I placed. Thier response was basically too bad you'll just have to suck it up and order and pay for it again, bye! Plus it took 3 responses to actually get a clear answer from them as they obviously don't properly read your query or care really care about their customers. Shame really. The cards look great, but the company who sells them leaves far too much to be desired.

I would love to leave a review about the product but I ordered on Dec.15th (shipping label created) and still haven't received the cards. I know its not actually Theory's fault but their customer service didn't really seemed to care much after I contacted them twice about the status of my order.

Glad I discovered this site. Great high-quality products for card lovers.