theory11Reviews of theory11.com

Poor customer service and they screen don't allow poor reviews to be posted on their website, making it look like all reviews are 5 star. Ordered over $100 in cards, and order site had issues - resulting in a missing item. Contacted immediately and repeatedly, but was told it was too late to change order because it had already been prepared. 2 days later the shipment almost ready notice came to me, and two days after that it actually shipped. Customer service could have helped but chose not to do so. Really disappointed. Cards are great - but incredibly overpriced, as is S&H if you are below a high minimum for free shipping.

Ordered a pack of card for the bday of a friend. They had to ship the present to the Netherlands. After 4 months there is still nothing. I have emailed te company but they haven’t replied yet… Would not recommend.

I received my order incredibly quickly...unfortunately, the initial trick sent to me was not 100% made correctly....I reached out to Mandy and the support team and was incredibly, pleasantly surprised to not only get a quick response, but they shipped a replacement of the item that same day...one of the best customer support experiences I have had. Great Job Theory11!

Superb quality of playing cards - I’ve bought quite a few over the years. On the only occasion I’ve had a problem (glue had separated on a box intended as a gift) Mandy in customer services was super friendly and efficient. A replacement box is on its way!

ordered the basquiat cards, and only the face cards, aces and jokers had art on them. Rest of the cards were regular, or very very minimal art on them. Not what I was expecting for almost $30 CAD each deck.

#1 - premium, detailed products with exquisite attention to artistic design. #2 - fast, fast, fast delivery in the US #3 - second to none customer service to replace an item damaged in shipping

My experience with Theory 11 was excellent. Although I did have to exchange my first order due to the outside case being in diminished condition, their customer service made the process easy and streamlined. I reached out to them through email and provided pictures as requested. The next morning, I received an email saying they had already sent a re-order for an empty case, and they let me keep the previous case as well, which was a great gesture. The cards themselves were stunning, with crisp and beautiful designs that felt luxurious in my hands. When I had received the newly ordered case, it was perfect. The condition was flawless. I was truly satisfied with my experience overall.

I have 3 Star wars card packs from theory11. I purchased the dark knight batman pack as a gift. It came missing a card. I emailed the company, they were quick with their response and mailed me a replacement pack immediately. The replacement pack is perfect.