theory11Reviews of theory11.com

Top notch customer service. Quick reply with no bullshit. I sent a message on a Sunday afternoon and the issue was resolved by that same evening.

I ordered Theory11 cards through a third-party seller, and when they arrived, I noticed the print quality was terrible—uneven designs, and some cards were completely misaligned. Reaching out to the third-party seller didn’t help at all. So, I contacted Theory11 directly with a brief inquiry, and within minutes, they confirmed a replacement shipment! Truly outstanding service—quick, efficient, and customer-focused. Highly recommended!

My customer experience rep, Christen, was understanding about my product issue and so quick to remedy the situation! I not only appreciated the quick response and resolution, but also his friendliness that came with it. Theory11 is an awesome company on all levels!

Promised an "Elite Program card" which has never arrived. I have bought quite a few card decks from this company, but I probably won't be buying many more. Newby card collectors beware. Theory 11 cards will never appreciate in value. They have never produced a guilded deck, as far as I know. I could be wrong, but your money is better spent elsewhere in the card collecting world. Just my opinion. !!!!!!!!! UPDATE !!!!! Christen from Theory 11 reached out to me and explained some of the issues with the postal service delays of my Elite Card. I'm updating my review and want to say I am extremely happy with the way my concern was handled. Thanks again for the call Christen and I will continue to collect your awesome cards.

High quality and beautiful cards! The team was amazing and provided wonderful support!

After Hermes lost my package, I reached out to theory11 and got a replacement order the same day after waiting for Hermes’ response for three weeks. I have ordered many cards from theory 11 and they have always been top quality and exactly as shown on the website.

I recently placed an order with Theory11, and I’m genuinely impressed by the quality of their customer service. My first order arrived slightly delayed and with a minor issue, but the team, especially Christen and Mandy, went above and beyond to ensure I was happy with my purchase. They offered a generous discount on my second order and even added a replacement variety box to it without hesitation. The entire experience was smooth, and their attention to detail and willingness to help made it clear that they truly value their customers. If you’re a fan of beautifully designed, high-quality playing cards, Theory11 is an absolute must. I’ll definitely be returning to add more to my collection!

Firstly the playing cards are beautiful. I bought 3 decks, my surprise favourite was the Star Trek Dark Edition. I had to contact customer support about something and they exceeded my expectations: they were prompt and polite and delivered the best possible resolution for me.