theory11Reviews of theory11.com

Amazing quality product backed by incredible customer service. They turned a random first time buyer into a super fan :)

I received the beautiful Star Wars box set as a Christmas present from a family member. It's as gorgeous as I had hoped, but the box didn't function as designed. It took me 3 e-mails and I had a replacement on the way. I can't explain with words how much this was the BEST CUSTOMER SERVICE EXPERIENCE I'VE EVER HAD. Minor issue with the product, let them know, a REAL PERSON e-mails within a few hours, quick exchange, and within 1 day of my initial contact there was a replacement on the way! The product is amazing but I'll come back for the guarantee that their customer service is the absolute best!

I ordered 8 decks of cards on December15. Waited 5 days nothing shipped. Wrote customer service. They said one of the decks was out of stock, they were restocking, and they would ship soon. Another day goes by, so I cancelled the order. “You can’t cancel the order it’s at fulfillment?” So 8 days after the order was placed I get an email the order has been cancelled huh, I thought it couldn’t be cancelled? Ok in today’s business environment, here are some options during Christmas season, 1.short ship the order minus the one deck. 2. Offer to substitute another item. 3. Cancel the 1 deck, it’s lost at sea, caught in a vortex, or someone did a sleight of hand card trick and it disappeared. SHIP THE REST! The cards look excellent (sarcasm) never saw them in person. Missing out on 1 gift ok, missing out on the other 7 really no excuse. Customer service was responsive to emails I guess that’s a Star…the rest 🤦‍♂️🤷‍♂️😧

Theory11 is all about great design which attracted me to the brand, but this review is truly for the best Customer Service I have EVER received! After a few small delays and mix ups (which happen), the Team reached out to me, and always made it right, going above and beyond in ways I didn't expect from a company! Their dedication to good communication, listening and not just hearing, and striving to make things right made them an absolute delight. They deserve to be recognised to their excellence not just as ambassadors for the company, but in a world where CS can be overlooked. THEY made my experience a delight, and a repeat customer in the future.

Not only did I get a quick response within 10 minutes of my inquiry but I was immediately given a solution. I accidentally put the wrong shipping address and they immediately changed it for me. Then I realized once the item shipped that it was missing a digit on the address. I reached out again and they sent out the item I ordered again to the correct address. And during all of this they were so kind and helpful. Best customer service I have experienced in a while!

I love the high quality, I collect playing cards, and my collection is dominated with Theory 11 cards because of the wonderful designs and details, I also love the feel when playing (my favorite players are Monarch's, they feel wonderful and there are so many color options to mix multiple decks). I had a recent issue with a shipment (first issue and it was obvious that it happened during shipping (not a product issue)). Anyway, the response was excellent, it was very quick and more than fair. The service quality is a match with the product quality. Thank you Theory 11!!!

I had a small issue with my order that Customer Service was able to respond to and fix within minutes. I was actually quite amazed at the level of service, which motivated me to write this review.

I love this company so much! I have bought many Magic tricks from them and they are super high quality. I received one of them as a gift and then lost the code for the instructional video and I emailed them with a picture of the product and they promptly added the instructional video to my account! So awesome!