A terrible service, with appalling customer service. Avoid.
Ordered a shower curtain 3 weeks ago. Confirmation of order received the day I placed the order. No correspondence since, despite me following up twice. I then decided to look at Trustpilot, and wished I'd checked first as I would have saved time and frustration. Like one of the other reviewers, I was fortunate to have placed my order through PayPal and Paypal immediately refunded me.
LB
Lol B.
Avoid this company. Not what it looks like
Ordered samples last night. Woke to an email saying I had cancelled my order so it was refunded. Glad they did cos then I read these reviews and looks like I had a lucky escape!
MA
Marion
FRAUD, THEFT, DECEPTION
I ordered a cotton velvet bench seat and cover at the cost of £79.32, and was not made aware that the cover was coming from India and the foam seat from UK; on receipt of cover, it is very clearly SYNTHETIC POLYESTER - exactly what I did not want. I used this company, believing their natural fabric advertising with concern for environment and ecology.
Paid via Paypal, have made a Claim which is being refunded provided I send the item back to India, at my own expense. Unreal. I have no intention of returning the foam cushion to Indie as it came from UK; the UK supplier will not accept returns. I have returned the cover to India and Paypal have kindly allowed me some funds to cover the return costs.
Whether or not the item ever arrives at the other end, I have been assured I will receive my refund in full, and I have tracking information to prove postage.
What an utter waste of time.
Quite why they would treat customers like idiots, lying about their materials, and thinking that we are all so apathatic that we won't bother to complain, is baffling.
Underhand, tacky, dishonest, craven, this is theft by deception.
I will not be letting this rest. I have no intention of lining the pockets of chartlatans who are clearly coining it in from customers who are ordering in good faith.
DELIVER WHAT YOU ADVERTISE.
OR ADVERTISE WHAT YOU DELIVER.
HAVE SOME INTEGRITY.
Theft.
LM
Leah M.
Sent wrong item & ghosted me
Sent wrong item. Requested exchange or refund and it's been nearly 2 months writing to them with no response at all.
DJ
Daniel J.
Contrary to the majority of reviews my…
Contrary to the majority of reviews my purchase was positive. The company needs to make it much more clear that delivery will be a week or two. The actual item I ordered was a single curtain with black out material in a lovely tiger and elephant print. The quality exceeded expectations and was heavy, muted the light from the window and came with rings too! I get where people are coming from with worry about delivery BUT the item I ordered and received was above expectations.
JD
joanna D.
I was a bit worried after reading…
I was a bit worried after reading reviews, but all is good! Ordered shower curtain. It took over 2 weeks to be dispatched, then tracking was showing delays in India, then it suddenly appeared on my doorstep in Scottish Highlands. I had messaged after 2 weeks asking re progress, no reply to messages and generally poor communication, hence 4 stars rather than 5, but product great, just as described, and seems good quality. In the end quite happy.
CU
Customer
AVOID
AVOID! Scam website, not in the UK! Zero communication from seller despite messaging several times, still no tracking information received despite ordering over 1 month ago. Luckily got the money back as I ordered through PayPal.
JO
Jonski
Seems like a fake company
Seems like a fake company! Ordered but noting delivered and nothing from any communicators. Seems like a scam!!!