The magic of the vibration and light with the chakra clearing crystal is grounding and healing; while the lovely design and look gets many compliments.
Response from OneDeviceJul 15, 2026
Hi Deanna, thank you so much for your thoughtful review!
We're delighted to hear you're enjoying both your experience with The One Device and its design. It means so much to know it's become something you genuinely love wearing every day.
Thank you for being part of our community!
KA
Katie
Buyer Beware
Scamming crap. I ordered my necklace June 23rd. Received it. Only worked a few hours and no longer worked. All in the same day. I returned my necklace with letting customer service know and they received it july 6th. Im still as of current out money for a product I do not have. This is ridiculous. Do not buy or waste your money. I will be filing a dispute for the charges and making sure all social media platforms are aware for future people so they know not to fall for this crap like I did.
Update: as of current, 7/16/26, they have not responded to my case I opened with PayPal. PayPal communications online with customer service has confirmed this.
Update #2: as of 7/22/2026, the refund was sent back to me.
*please do your research on this product. While medical treatise out there notes frequencies can help, for such a small device for the price, it only worked literally a few hours for me then stopped. My overall opinion is that more improvements need to be made on this product to ensure proper overall working capability long term. If it did, I would have kept it instead of dealing with this headache for the return.
Response from OneDeviceJul 14, 2026
Hi Katie, thank you for taking the time to share your feedback.
We sincerely apologize that your experience with both the product and our return process did not meet your expectations.
After reviewing your account, we confirmed that your returned device was delivered to our facility on July 6. Once a return is received, it typically requires a few business days for our team to inspect and process it.
Before the return was fully processed, we also received a chargeback request from your payment provider. To help resolve the matter as quickly as possible, we accepted the chargeback on July 10, allowing your bank or card issuer to begin processing your refund.
At this stage, the refund is being handled by your bank. While refunds are typically credited within 5 to 10 business days, processing times vary depending on the bank or card issuer. If you have not yet received the funds after that timeframe, we recommend contacting your bank directly, as they will be able to provide the most accurate update on the status of the refund.
We truly regret the inconvenience this experience has caused and appreciate your patience throughout the process. If you have any questions or need further assistance, please don't hesitate to reach out to us directly. We're always happy to help.
Update | July 22, 2026
Hi Katie,
Thank you for updating your review. We're glad to hear your refund has now been received.
Throughout the process, our team stayed in touch with you to explain how the PayPal chargeback process works and to provide updates from our end. While we accepted the chargeback promptly, there can be additional processing time before the refund is reflected in your account, as the final timeline depends on PayPal's review and processing procedures.
We're also sorry the device didn't perform as expected for you. While individual experiences and results can vary, we understand your disappointment and appreciate you giving our product a try.
Thank you again for your patience throughout this process. We wish you all the best moving forward.
KB
Karen B.
Wow!
I’ve been following this device for a few Months now and I finally got one, I’ve been using frequencies for a number of years now and being able to wear a device that plays all the solfeggio frequencies throughout the day is amazing 😃 I originally ordered the rose gold one but changed my mind and wanted the black one instead, customer service changed my order and refunded me for the rose gold one when I ordered the black one, they were brilliant, top customer service 🙌 when I charged the device I put it on and within about an hour this calmness came over me, that’s unreal for me as I’m of a nervous disposition, the charge lasted about five days, it’s well made, looks great, you can hear the frequencies if you put it up to your ear, I leave it on the rotating frequency mode, so I get the Benefits of all the frequencies, but I put it on the violet frequency at night before I go to bed and I find it really relaxes me, I’m excited to see how it goes over the next few weeks, I did notice a difference when I had to take it off to charge it, i actually missed having it on, I love it! Thanks for making such an amazing device
Response from OneDeviceJul 14, 2026
Hi Karen, thank you so much for taking the time to share such a thoughtful review!
We're absolutely delighted to hear that you're enjoying your One Device and that you've already noticed a positive difference.
It's especially wonderful to hear that our customer support team helped make the process as smooth as possible.
Thank you for being part of The One Device community!
PD
Philip D.
Wrong item sent, extra charges, and no customer support
I ordered the 24K Gold One Device but received the standard black version instead — despite there being around a £100 price difference. On top of that, I was charged £71.27 in UK taxes and duties based on the higher-value gold product, which makes this mistake even more frustrating.
This is such a basic fulfilment error that it’s hard to understand how it could happen in the first place. Even if the device itself works, the overall experience has been so poor that I no longer want it — I simply want to return it for a full refund.
I contacted the company on 18 June 2026 with full details and photos. I only received an automated response stating a 24–48 hour turnaround. I followed their instructions and resent the email marked “URGENT”, but still no reply at all.
The lack of any real customer service is unacceptable, especially when the issue is clearly their mistake. From what I can see, the only time One Device seem to respond to customers is when reviews are posted on Trustpilot — which says a lot in itself.
Unfortunately, this has been an extremely disappointing experience, and I would strongly caution others before purchasing.
Response from OneDeviceJun 22, 2026
Hi Philip, thank you for bringing this to our attention, and please accept our sincere apologies for the experience you had.
Receiving the incorrect item is not the standard we hold ourselves to. We've carefully reviewed your case and have already escalated the fulfillment error internally to understand how it occurred and ensure additional safeguards are in place to prevent similar issues in the future.
We also recognize the frustration caused by the delay in communication. Over the past several days, we've experienced a higher-than-normal volume of inquiries, which has impacted our response times. While this provides context, it does not change the fact that you deserved a more timely response, particularly given the nature of the issue.
Our team has already gotten in touch, and rest assured that we are working toward the best resolution to ensure this matter is resolved fairly and promptly.
We take feedback like yours seriously and are committed to learning from it. We look forward to resolving this with you. 🙏
BC
Ben C.
Device would not switch on
Device would not switch on - no response from the returns process in a week. Don't waste your money. No idea if the product would work if it actually switched on but no customer service whatsoever.
Response from OneDeviceJun 22, 2026
Hi Ben, we're very sorry to hear about your experience.
Our team typically responds within 24–48 hours, so we'd like to make sure we haven't missed any of your messages. We've sent a request for additional information so we can look into this further.
We stand behind the quality of our products and would be happy to help troubleshoot the issue. If the device is found to be defective, we'll gladly assist with a replacement under warranty or explore other appropriate solutions depending on your preference.
We appreciate you bringing this to our attention and hope to have the opportunity to make this right.
DF
Darren F.
The One Device: My Daily Go-To for Staying Calm in Chaos (Especially Travel & Crowds)
I’ve been wearing my The One Device frequency wearable daily for the past few months, and it’s become an essential part of my routine. It’s incredibly comfortable and lightweight — looks and feels like stylish jewelry, so I forget I even have it on.
What stands out most is how it helps me stay calm and collected, especially during flights or in major cities surrounded by crowds and chaos. Travel used to leave me feeling drained and overwhelmed, but this pendant makes a real difference in keeping me centered, focused, and at ease no matter the environment.
If you’re looking for simple, everyday support to handle stress and stay balanced on the go, The One Device is a total game-changer. Highly recommend! 🙌
Response from OneDeviceJun 15, 2026
Hi Darren,
Thank you so much for sharing your experience!
We're so happy to hear that The One Device has become such a meaningful part of your daily routine, especially during travel and in busy environments.
We appreciate your support and are grateful that you took the time to share your experience with our community.
Safe travels, and thank you for being part of The One Device family!
AR
Amanite R.
The one device is easy to use.
The one device is easy to use.
Wear it like a normal necklace under or over your clothes. It has made me feel less stressed and anxious and I saw results after only a few days.
I would recommend.
Response from OneDeviceJun 15, 2026
Hi Amanite, thank you so much for your kind words!
We're delighted to hear that you've found The One Device easy to use and that you've already noticed positive changes after just a few days.
We truly appreciate your support and recommendation. ❤️
CR
Claude R.
Never received the device despite…
Never received the device despite customer "service" contact. I have the receipts to prove it. I am so disgusted with this company and their excellent marketing but absolutely fraudulent service delivery. I received nothing but a simple chain after about two months of going back and forth with their customer service team via FB.
Response from OneDeviceJun 15, 2026
Hi Claude, we're truly sorry for the experience you've had.
After reviewing your case, it appears that the original shipment was unfortunately delivered to an incorrect address by the courier. As soon as we became aware of the issue, our team filed a claim with the carrier, and the claim is still ongoing.
To avoid any further delays, we have already requested a replacement, and our team remains in contact with you regarding the next steps. That said, if you would prefer not to wait for the replacement, we would also be happy to discuss a refund instead.
We completely understand your frustration and appreciate your patience as we work to resolve this situation and make things right.
