I love wearing this OneDevice. I feel much better when I am wearing it - more energy, more focus, better mood. Unfortunately my skin is allergic to its metal. If it was gold plated or titanium it would be perfect because as it is I cannot wear it directly on my skin as it gives me a rash.
Response from OneDeviceOct 9, 2026
Hi Micheline,
Thank you for sharing your experience.
We’re happy that you're loving your OneDevice, but we’re sorry to hear about the skin irritation. For now, we recommend wearing your device over your clothing to avoid direct skin contact.
We’ll take this into consideration as we continue improving our product.
Your comfort matters to us, and we’re grateful you took the time to share this feedback with our team!
Stay tuned,
The OneDevice Team
IH
INGE H.
First of all i am amazed by the healing…
First of all i am amazed by the healing workings of this device. I am a severe migraine patient since I was 7. Due to anatomically misplacement of atlas vertebrae in combo with emotional and hormonal migraine.
I am wearing this device day and night since the beginning of feb 2025 and it has changed my life. One I fell without one due to flat battery. Call me crazy but i have three devices of the former set and two of the new 90hrs lifetime batch. I can’t fall without because my life literally depends on it.
Service is incredible. Lovely people you talk to via mail. I am here in belgium your biggest ambassador. Please keep doing tour studies so we can help more people.
Your most kindly greetings
Inge
Response from OneDeviceOct 9, 2026
Hi Inge,
Thank you so much for sharing your story. We’re truly touched by your kind words about our team.
It means so much to know how important OneDevice has become to your daily routine. Your encouragement to keep learning and improving is greatly appreciated, and we’re grateful to have someone as passionate as you in our community.
Sending you our warmest thanks!
Stay tuned,
The OneDevice Team
AR
Abigail R.
I purchased this item to support with…
I purchased this item to support with C-Ptsd. I have found that I am less reactive when wearing it and I certainly feel more grounded.
I'd say shipping needs to be looked at as I had some difficulties collecting my item as 6 different courier services were used. The item itself is attractive to the eyes, it does sit a little heavy around the neck but not a problem.
Taking it on and off for showering/charging is a pain, might just be my dumpy fingers and thumbs but I do struggle with this. The chain also broke which I put down to donning and doffing so often, I was upset over this as I'd paid extra for the gold chain. Thankfully the chain broke whilst at home and I didn't lost the pendant, just a risk that needs looking at.
Response from OneDeviceSep 21, 2026
Hi Abigail,
Thank you so much for taking the time to share your experience and for being so open about both the positives and the areas where we can improve.
We’re sorry to hear about the difficulties with delivery and the chain. We are happy to send you a replacement if you reach out to us.
Your feedback is genuinely valuable, and we’ll be sure to share it with our team as we continue working to improve both the shipping experience and the accessories that come with the device.
Thank you again for your trust and for giving us the opportunity to improve.
Stay tuned,
The OneDevice Team
CB
Caroline B.
I love my one device but have two…
I love my one device but have two issues I would like to bring up firstly my gold onedevice is tarnishing! Second problem I live in a remote part of South Africa my first devices ordered came to my delivery address in Harrismith Town, I then received notification to pick up a parcel from the Harrismith Post Office - On arriving there there was a package from you????That I am aware of I had not ordered another device - If I had wanted to collect the parcel I was required to pay another R900+ rands - firstly I dont believe I have ordered more devices second no one uses the SA postal service and thirdly I am not interested in paying export duties post ordering any product I would prefer that to be calculated into the purchase price of the product
Response from OneDeviceSep 14, 2026
Hi Caroline,
We truly appreciate you bringing these concerns to our attention.
We’re sorry for the unexpected issues you experienced, and we’re committed to helping make things right.
Regarding the tarnishing on your device, this shouldn’t be happening. We’ll be looking into this with you directly, and our team will reach out to assist with the next steps.
Regarding the additional parcel, we checked your order and confirmed that it was the chain included with your OneDevice. The chain was temporarily out of stock when your order was placed, so it was shipped separately, and we sent a notice at the time to let you know.
For the customs charges, we understand how frustrating it can be to receive an unexpected fee. While international deliveries are shipped to the address provided, any duties or charges are determined by the local customs authorities and can vary by destination.
We’ve recently updated our international ordering process so customers now have visibility of the estimated duties and charges before completing their order.
We appreciate your patience and the opportunity to address these concerns. We’re always working to improve the customer experience and are happy to help get this resolved for you.
Stay tuned,
The OneDevice Team
NP
Noah P.
Aloha I received my one device back in…
Aloha I received my one device back in February. I definitely love it. It was the Platinum device.
The only thing is whatever is covering the device is starting to peel off. Like chip off or rub maybe I’m not sure. But it looks like it’s peeling.
Unfortunately.
Response from OneDeviceSep 14, 2026
Hi Noah,
Thank you so much for sharing your feedback with us!
We’re sorry to hear that the finish on your OneDevice is starting to peel. This shouldn’t be happening, and we’d definitely like to look into what may have caused it.
Our team will be reaching out to you directly to help get this sorted. We’re happy to arrange a replacement and make sure you’re taken care of.
We truly appreciate your patience and for bringing this to our attention.
Stay tuned,
The OneDevice Team
EG
Elin G.
I like it
I like it, but I am sorry that it turns off when you lie down. I would love to have it work on me through the night.
Response from OneDeviceSep 14, 2026
Hi Elin,
Thank you so much for your feedback!
We understand wanting to keep the OneDevice on throughout the night. This is actually a feature many of our customers have been asking for, and we’re already working on an Always On feature that will allow the device to stay active while you’re lying down.
The feature will be available through our app, which is currently in development and testing. If you’d like, please reach out to our team and we’d be happy to check whether your device will be compatible with the app once the feature becomes available.
We really appreciate your feedback and are excited to keep improving the OneDevice experience.
Stay tuned,
The OneDevice Team
DW
Debra W.
It’s easy to love this device!
This device is beautiful and easy to wear. It calms me and has decreased heart palpitations at night. I sleep better without waking all night. I wear it all the time and just let it cycle. I wish the charge lasted longer. I feel balanced and recommended this to many, thank you!
Response from OneDeviceJul 24, 2026
Hi Debra,
Thank you so much for your wonderful feedback! It means so much to have you as part of the OneDevice community and to know you've been recommending OneDevice to others.
We also appreciate your feedback about the battery life. We've recently improved battery life from approximately 70 hours to 90 hours on our latest version, and your feedback encourages us to keep making it even better.
Wishing you continued wellness!
Stay tuned,
The OneDevice Team
JE
Jennifer
Much calmer
Much calmer
Able stop over thinking
Response from OneDeviceJul 23, 2026
Hi Jennifer,
Thank you for your feedback! Wishing you many more calm, balanced days ahead.
Stay tuned,
The OneDevice Team
