OneDeviceReviews of theonedevice.com

I only had the device for a very short time. The clasp chain it came with was defective and unfortunately device got lost. I would like to try it again but hopefully this clasp gets fixed as this device is not cheap. I'm waiting on hopefully a discount code to replace my device

I placed an order for the platinum version, with a longer chain. I did have to wait a long time, originally it was a gift for someone, but had to get them something else. They did send an update with the delay, which provided information. I received it today, and it was on a black cord that barely fits over my head, and I wouldn't wear to my office daily. I contacted the company via they set up page, and I'll let you know. UPDATE - Wow. They went above, and beyond to correct the issue. Since the chain was back ordered, they bought two different sizes off Amazon for me, and had them shipped direct. I put the device on weeks ago, and have only removed it to charge the device, and honestly that is pretty quick. I am love with this device. Big shout out to Mary J. Thanks for all your help. 10 out of 10! Love it!

I rarely leave negative reviews, but my experience with OneDevice has been unacceptable from start to finish. I purchased their product and paid USD 76 for DHL Express shipping because I needed reliable and fast delivery. Instead, after waiting with no updates, I was informed that my order was on pre-order due to a lack of stock and that I would have to wait until the end of July for it to ship. Since I was going to be traveling and would not be available to receive the package, I requested a refund. Suddenly, and only after asking for the refund, I was told that my order had already been shipped and therefore could no longer be canceled. The timing is highly questionable. To make matters worse, I discovered that the package was not even shipped with DHL Express, the service I paid for. It was sent through USPS instead, which creates additional complications for international deliveries to Argentina and is not the premium shipping service I purchased. Throughout this process, customer support has been slow to respond, often taking two days to reply to urgent emails. Every response seemed to contradict the previous one. First there was no stock, then the order was somehow already in transit. They advertise a generous refund policy, but when I requested a refund before receiving the product, it was denied. This experience has left me feeling completely misled. The company promotes wellness, trust, and premium quality, yet their after-sales service has been disorganized, inconsistent, and far below the standard you would expect from such an expensive product. Update: After posting this review, the company reached out to me directly and ultimately processed a full refund for my order. I appreciate that they took responsibility in the end and resolved the issue. Of course, I wish I hadn’t had to go through all of the frustration, confusion, and repeated back-and-forth emails to reach this outcome, but I’m glad they ultimately addressed the situation. I hope they continue improving their communication and customer support, because their products deserve a customer experience that matches the quality they aim to provide.

I ordered the device in March but it never arrived. The company agreed to ship a replacement to another address as I was moving. That was a month ago. The DHL tracking is all over the place and it looks as if the replacement device wasn’t even shipped for a couple of weeks. Since then a new model has been released but I haven’t even received the original. Customer service doesn’t respond. For a device which is meant to make you feel balanced this has been a horrible experience so far. Update So, finally the replacement device arrived in July and I was excited to try it. It didn’t work out of the box so I followed charging instructions and waited and waited. The red flashing light turned to a solid red light I had been sent a defective device. Not a great start. At this point customer service stepped up and agreed to send me a third device which arrived today, 4 months after I placed the order. I am upgrading to 3 stars as customer service has been very helpful between devices 2 and 3 so fingers crossed I feel some benefit from what so far has been an excercise in patience and self restraint.

Upon receiving my platinum device, I immediately commenced its use to assess its functionality. While some users have reported a vibrating sensation and an audible hum, my unit operates silently, exhibiting only flashing green, blue, and red lights. Consequently, I am concerned about its operational status. Given the price point of this device, I anticipate it to be fully functional. Should it not be, I would like to inquire about the possibility of a refund.