Dianne
No returns for any reason!
If you don't like the bag there is no going back. I received a medium bag that was much larger than I needed. My bag was not personalized so I thought I could send it back and get the small bag. They will not take it back even though it is brand new and not personalized. I have never used it. It is still in the original wrapping. I don't understand why there is no return policy. This bag will go in the closet and not be used by anyone which is a shame. I don't want any money back. I would just like to exchange it for the small one that is the same design.
Response from TheNoteBagsApr 26, 2024
Dear Dianne, Thank you for sharing your feedback, and I'm truly sorry to hear about your dissatisfaction with our return policy. 1. To clarify, as per our terms and conditions, we generally do not accept returns or exchanges on items unless they are defective or incorrectly sent. This policy is in place because our bags are made to order, making it challenging to resell them. I understand this can be frustrating, especially when the item is not personalized and remains unused. 2. Recognizing your situation, we would like to offer you the maximum discount on a new order should you decide to purchase the smaller bag that better meets your needs. We hope this helps alleviate some of the inconvenience. 3. We take your feedback seriously and are looking into ways to improve our size descriptions on the website to ensure clearer communication and prevent similar issues in the future. Thank you for bringing this to our attention. If there's anything more we can do to assist you or make your experience better, please let us know. Best regards, Elaine M. Founder of TheNoteBags