Michelle G.
Bag is cute but stinks so bad cannot use
It finally arrived today. It is really cute BUT I cannot use it. 😫 It had the strongest chemical smell that filled the room. I don't know if it is glue or paint or what but it is awful and gives me a headache. I have it sitting outside now to air. Also the zipper was rough and broken. I fixed the zipper. It still is rough to move. I love the look of the bag and really excited to receive it. I am sad that it is unusable. Hopefully outside air will help. I will never buy another one though. It is priced way too high for the condition it came in and time it took.
Response from TheNoteBagsSep 4, 2024
Dear Michelle Gilliam, Thank you for taking the time to provide feedback on your recent purchase. We’re glad to hear that you like the look of your new bag, but we're very sorry to learn about the issues you’ve experienced. The strong chemical smell you described is concerning, and we apologize for any discomfort it has caused. This is not typical of our products, and we take your report seriously. Airing the bag outside is a good first step, and we hope this will alleviate the odor soon. We also apologize for the issue with the zipper. While we're glad you were able to make a temporary fix, it's clear that the quality did not meet your expectations, especially considering the price point. Your satisfaction is crucial to us, and we would like to make this right. Please reach out to us at [email protected] so we can discuss a possible replacement or other solutions to address your concerns. We value your business and would like to ensure you have a positive experience with our products. Thank you for your patience and understanding. Best regards, Elaine M. Founder of TheNoteBags