The North American GuitarReviews of thenorthamericanguitar.com

Revised Review: What has brought me to amending my original review (see below)? Well, very shortly after posting, I received an email from TNAG expressing genuine concern and a wish to restore my trust in their customer service. In my experience, far too many companies priorities money over the customer and am therefore surprised and refreshed by TNAG's hearty response. I now view my original mild criticism as a rare 'blip' in the works - don't we all 'ave 'em! - and will without reserve, use their services in the future. Original Review: Would have liked to give 3.75 stars but couldn't quite manage 4. The reason for less than top rating is this. Before placing my order, I first inquired as to whether the item was in stock; it was and so I went ahead and ordered. The postage for the item (nail file) was £7, which I thought was excessive but as I needed it fast; the item was in stock and delivery would be speedy; I accepted this. Now, what is the point of a speedy delivery if the item is not dispatched at least on the following day (Friday)? It wasn't sent off until late Monday, after an inquiry as to its whereabouts. Sure enough it arrived on Tues - so the postal service was up to the mark. Oh well, no great shakes - just a bit put out, surprised and disappointed.

I recently purchased my first guitar from The North American Guitar store and must say it was a very satisfying experience. I live in Perth, Western Australia and have been collecting mainly solo luthier guitars from overseas as they are hard to come by in Australia. Ben was great to deal with along with Peter, who was able to record and upload a couple of videos within a couple of hours. Quite extraordinary actually! Ben made me feel like a valued customer and the whole transaction from enquiry to delivery in my hands was less than a week. I am very happy with the great service, great price and general follow up as well as a value added gift. It is was a pleasure to do business with Ben and it will not be the last guitar I will buy from him..

I got a Nik Huber Redwood from Ben. Amazing guitar. The shop is a great place to play and spend time with the guitar. I visited the store but live in the US, so they shipped the guitar and it arrived fast - there was a slight issue at customs which Ben took care of promptly. I bought many guitars and this was the best experience I had to date - highly recommended.

I ordered a Wolfram Nail File from TNAG, and 2 arrived. When I phoned to explain - Richard told me to keep both as a gift!! A truly exceptional company.

I ordered an Elliott Capo and it was worth waiting for. Love it. The service from The North American Guitar was excellent, straight forward and trustworthy.

Superior instrument and service. Strongly recommend. Michael, Sedona, AZ, USA

On recent trip to London, I visited TNAG to view Santa Cruz guitars. I did not have an appointment and was clearly not an immediately obvious "buyer". I could not have been made more welcome by Ben and his team, had four/five beautiful Santa Cruz models placed in front of me, and given space to play, review and eliminate. No pressure at all, but advice and informed information provided whenever required. Even when suggesting I was not ready to commit, I was not in any way made to feel like a time-waster; on the contrary I was made feel welcome to return, or deal remotely, at any time. I couldn't get one model out of my mind however, and so next morning called Ben, did a deal (at a very satisfactory price) and purchased a wonderful instrument. It was not even one of my favoured models when entering the store, but Ben suggested I try it and the rest is history. As we were flying home, Ben had the guitar securely packaged and couriered to my home in perfect shape and record time. Totally happy with all aspects of the experience. I have bought guitars (new and old) in several locations both sides of the Atlantic but the NAG experience certainly ranks extremely high on my list of guitar buying experiences. Now on my "must visit" list when in London. Jim C

Thank you! I took delivery of two beautiful Pre-owned guitars today. Both guitars arrived completely as advertised (I'd played one but not seen the other in person), they seem in really excellent condition, and have arrived exactly when promised, extremel well packed and protected for the journey. Thanks to TNAG for truly excellent service and value! I really enjoyed the buying experience, and now I'm really enjoying the guitars. Couldn't ask for better. Incredible choice of guitars. Great staff and service. Lovely showroom. World class.