The North American GuitarReviews of thenorthamericanguitar.com

Hi I'm Berndt, first of all I'm very sorry not to give you 5 stars that actually would fit to what I've experienced so far with TNAG. As I lived in Germany I bought a James Trussart and a Rick Turner guitar. I had problems with the Rick Turner and Richard called right on the spot to get things strait. You were in London then. Now I live in Canada and you are in Nashville. I recently bought an VVT amp and a B&G guitar. The chat and getting back to me about the B&G was a little bumpy but no problem.You were very generous about handling the shipping cost you let me know it would be over $ 60.- dollars. I'm very satisfied with the amp , the B&G has a very poor intonation but so it is. Now after several weeks I get a bill from Fedex over $500.- dollars for shipping ! I'ts not for the money but why don't you check the shipping cost before you offer? I am sure this won't be the last time to buy equipment from TNAG don't worry but I thought you should know. I'm thrilled about TNAG , the Guitars you offer are amazing and Richard is such a cool guy. It would really help your fine reputation if you would send a short mail and ask the customer if he is satisfied with his purcase. Thanks

Customer service is fine and delivery was speedy. I was promised some extra goodies bundled in with my £5000 purchase which were absent, but no hard feelings, but it's little things that make the difference and make people feel like they would want to come back...

Wonderful products, excellent website, very responsive to e-mail and web messenger comments let down by poor product servicing before delivery. Customers buying high end products expect well serviced, immaculate instruments delivered in properly packaged containers. The staff at TNAG seem like decent people - this is sort-able and i wish them nothing but the best.