RV Fridge GuysWe pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
RV Fridge Guys (thenorcoldguy.com) has 757 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Showing 236 reviews with 1 star · Clear filters
Timothy S.
Needed this part asap. Still waiting. If I knew this would come from Norcold I could have ordered through them directly vs sourcing through a third party that would appear not to have the part in stock and will be getting it after the fact from Norcold. Kind of a bait and switch. When they did not have a refund should immediately offer a refund so a person can look elsewhere.
Dave and M.
It’s a little premature to ask how your doing when there has been no update on my order and it hasn’t shipped. Also, I put in a password wrong twice and I was forced to reset my password. Really? 2 wrong submissions and automatically reset?
Tylerbobbi
Ordered a product, paid for it, then 2 days later I got a email saying it was not in stock and will take 2 to 3 weeks to come in. Wanted to cancel, but then I would get charged a fee. So I decided to wait. After 5 weeks and no product and no response to my messages. I filed a complaint with PayPal. A week later the product shipped. Now the season for camping is over I finally received the product. Could order somewhere else and had it sooner.
Maribeth G.
I am still waiting for my item. The tracking information still says awaiting shipment since September 26.
Michael N.
Ordered June 27, recieved October 11. Poor customer service. Just found out that the same part number was available and in stock on Amazon. Could have had it in 4 days.
Christine M.
I ordered a part that you said was in stock but than got an email saying that it was on back order if you don’t have it say that in your adds
thomas B.
you where unable to supply part I needed Had to go to ebay to get part
Robert A.
I need to do a complete redaction of my last 2 reviews of the rv fridge guys and Brian, I believe is the owner. After several miscommunications and not receiving my order after an expected time, I assumed I was being ripped off by a scam company. This is NOT the case! I have since received some photo delivery proof and have been able to track down 1 package that a neighbor took in when I wasn't home. Still missing 2 other packages but very pleased to find that Brian and the rv fridge guys did as they said and had my order delivered as was expected. So thank you Brian, your assistance allowed me to retrieve at least 1 of the 3 packages said to have been delivered. Full apologize to the RV Fridge Guys for my previous negative reviews
Response from RV Fridge GuysOct 2, 2023
Spoke with customer and provided tracking. Packages were delivered weeks ago. Not sure where the confusion came in but glad it got sorted out, Robert. Since getting this reply I have spoken with customer again and provided proof of delivery, pictures taken by delivery man. Three packages delivered on separate days to your doorstep. If you would like to file a claim with UPS, you're more than happy to do that but I'm glad you were able to verify with us over the phone that the picture of the package in front of your door was in fact your door. There is nothing more that we can do here but clearly stealing from our customers is not something we do and I resent the statement.