RV Fridge Guys Reviews | Read Customer Reviews of thenorcoldguy.com

RV Fridge Guys Reviews | Read Customer Reviews of thenorcoldguy.com

RV Fridge Guys reviews

Showing 236 reviews with 1 star · Clear filters

Dave H.
Aug 2, 2024
You charged my account for a part you…
You charged my account for a part you don’t have and haven’t shipped. It is back ordered. I would like to cancel my order. I would not refer anybody to you.
Report
Doug
Jul 23, 2024
Brutal
I ordered a part in February and haven't received it or heard anything since
Report
Benjamin B.
Jul 12, 2024
Parts labled as good for the 1200…
Parts labled as good for the 1200 series norcold reefer. DO NOT WORK! After a wait, having to pick my own order up, and now I dont even have a fridge. damn.
Report
Brenda L.
Jul 5, 2024
SCAM company!!
SCAM company!!! I purchased an item and it was never shipped. It's been 3 mos. and have not been able to contact them or have any kind of response or communication. DONT BUY FROM THEM.
Response from RV Fridge GuysJul 5, 2024
No scam, Brenda, but some lead times have definitely been missed with special orders. We're really sorry it couldn't be fulfilled in the estimated time given but that lead time is out of our control as we are not the manufacturer. What is your order number and I'll have it cancelled and refunded. Really sorry you had a bad experience with us!
Report
James W.
Jun 4, 2024
Got my part finally. Got a reply back when I emailed the order confirmation address. Nothing by phone or from the web page.
I didn’t find out the part was back ordered until after the sale was completed. They took my money 23 days ago but I haven’t received my part. I have tried to contact them by phone and their form on the web site to check on my part for 3 weeks now and have not had a reply back.
Response from RV Fridge GuysJul 5, 2024
James, it looks like this order has been received per UPS tracking 1Z2F49930310763419. The lead time on the part when you placed the order was 3-5 weeks. This is a board that is typically in stock but they've had some issues with supply.
Report
William F.
May 28, 2024
Back ordered
Back ordered but paid for on the order date. Haven't received the purchase yet.
Response from RV Fridge GuysJul 5, 2024
William, that is true. We bill you upon receiving your special order because it's something we need to purchase on behalf of you. Your order is still in the queue and we're expecting it in any day now. If you gets to the point where you're unable to wait any longer, just let us know and we'll have it cancelled and refunded.
Report
Craig R.
May 16, 2024
Scam company! Do not buy from them !
Scam company! Do not buy from them. I paid 50 dollars to have a phone tech call me back "ASAP", never got a call back. Sent multiple emails, one was returned. I reversed the fraudulent charge at my bank
Response from RV Fridge GuysJul 5, 2024
It's not a fraudulent charge, Craig, it's just that this time of year we can get really busy with technical support and sometimes it does take 24-48 hours to get a tech on the phone. The service is meant to save you money but we understand at times you may need a solution much quicker than we're able to provide. For those situations, it's always best to reach out to a service center.
Report
Lee R.
Mar 27, 2024
They kept telling us the item was back…
They kept telling us the item was back ordered- we waited 4 months! Then they tried to claim they sent it and gave a tracking # for an item delivered 2000 miles away - then they wanted us to pay the shipping and a restock fee to have them ship a new one and again said they didn’t know how long it would be as they had to reorder…what? Then they stopped answering our calls. Very frustrating and unprofessional…so 4 months and our fridge still is not working.
Report