RV Fridge GuysReviews of thenorcoldguy.com

Great products but I wasn’t that happy about the company’s lack of response to my problem inquiry. I ordered parts and still had an issue so I emailed them and they never responded. However I did get 3 emails reminding me I still had other items in my “cart”. I ended up reading threads and decided to replace another item. Spent $400 on direct replacement parts. They are great parts, they excel at tracking shipments, sending invoices etc. but I had zero contact from them when I asked for help diagnosing an issue.

The part I ordered was the correct part and has fixed the problem so far. But, I paid for second day air delivery and did not receive that delivery. I have asked for a refund of the charge for second day air since that’s not the delivery I received and I have not been notified of a refund!!

The parts arrived in a timely manner and were easy to install. However, they did not solve my problem. The Refrigerator is still not working.

Paid $45.00 for next day delivery. It took three days!!??

i previously reviewed with 1 star. since that time they helped get the correct part to me and returned the incorrect part. The only thing I fault them with is: Their site needed further clarity to make it easier to indentify the correct part in the first place which would have prevented the problem. that being said, they did make it right in the end.

The customer service rep was easy to work with. Can’t believe they would charge $25.00 for two day freight for a $160 part.

Received the part, and installed with no problems.

Product worked well but between price paid and shipping I could’ve bought $11 cheaper for same item