RV Fridge GuysReviews of thenorcoldguy.com

I paid extra to have a part delivered, two weeks and a few more days later the part came, it was poorly packaged, the part is UNUSABLE, I emailed the company again and got no response, even before that I had emailed them, called and left messages, never a response, phone hours only a five hour window, no tracking info, nothing. Norcold let me know that the Norcold Guy was in NO WAY AFFILIATED with them, all I have is a worthless part. Kent Mccleskey

Initially I was very pleased with the ease of ordering, as well as the quick shipment. However, the order was missing one item, and there is no comment about it being back-ordered, or unavailable. The packing slip only showed the 5 items shipped, but did not even mention the 6th item I had ordered. I have tried to contact the company several times, by phone and email, and have not received any response. It has been over 6 weeks now. Since the part is already paid for, I should at the very least, get my money back. The complete lack of communication is unacceptable!

I am the owner of Elite Mobile RV in California and ordered a $1700 part for a customer over 2 weeks ago and have not received it. The part was supposed to have come in within 7-10 days. We have tired multiple times to contact this company and find out what is going on with the part we ordered. We can not get a hold of anyone. We are very displeased with the customer service and that fact we don't have our order. Our client is very upset at this company as well because we don't fix his his refrigerator with out this part.

After ordering parts, we found that one did not fit. We would like to return it knowing that there is a restocking fee. We followed the instructions on the packing slip (8/21) and followed up 3 times with phone calls. Today call #4, voice mail again was full and no way to get to a customer service person. Until this issue is taken care of I will continue rate this as a very poor company to deal will. I am also going to contact the better business bureau in the cities and towns listed on the packing list. Of course, I'll find another company to get any thing I may need in the future. Very, very poor customer service.