RV Fridge GuysWe pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
RV Fridge Guys (thenorcoldguy.com) has 757 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingAuto Parts & Wheels · Orlando, Florida
Excellent
Auto Parts & Wheels · Plantation, Florida
Excellent
Auto Parts & Wheels · Wesley Chapel, Florida
Excellent
Auto Parts & Wheels · Tampa, Florida
Excellent
Showing 236 reviews with 1 star · Clear filters
Steve B.
Placed order with clear delivery details for RV site in orders comments. They claimed that they didn't have details when trying to deliver, but also never notified me. After waiting several weeks for a response, finally had to cancel order, only to receive partial credit as they charged me for their shipping error! Terrible customer service, do not use!!!!
Darrell
Had to cancel the order minutes after placing the order. The company did not refund all my money. And no explanation was given. Will never buy from them again even if I have to pay more.
Robert
The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the website twice and the mailbox is full. Not satisfied1/16/26
Upset C.
Customer service not good. 3 months since I ordered my product, I still don’t have my item. No updates. Owner calls you to take down your bad reviews promising to help you, but doesn’t. Then blames another company. HOW ABOUT DONT SELL STUFF YOU DONT HAVE. Please refund my money. I’ve gave you plenty of chances to make it right. BUYERS BEWARE. I feel like this company is a scam and good luck getting someone to answer there phone after they claim to be soooo busy.
Response from RV Fridge GuysDec 30, 2025
Chad, really sorry about the long delay here on this. Your order has been in the queue for 2 months, since you had placed it on October 28th. We have just cancelled the special order and will be issuing you a refund. Unfortunately, with special orders, the lead time is an estimate provided by Norcold and speeding that process up is completely out of our hands. I know it's frustrating, we're frustrated too.
Sam
Waited 3 months for a Norcold optic board for a refrigerator. The part was defective and I was told I would have to jump through the hoops with Norcold warranty rather than RV Fridge Guys issuing a return request and a refund for a new part that was defective right out of the box.
Tamara
It has been 10 days since I placed this order and the status of the order is still “awaiting shipment,” with no communication or response from the seller.
Kimi
My order was cancel. No known reason. Kept waiting for my package…then I find the email.
Jim M.
I still have not received my board, and NO communication from RV Fridge Guys.
Response from RV Fridge GuysNov 10, 2025
Jim, it looks like you placed your order on the 3rd. The lead time was 2-3 weeks. There will not be an update until you've waited the estimated lead time for us to get this order to you. The order has been placed on your behalf and there are no issues.