RV Fridge GuysReviews of thenorcoldguy.com

Horrible experience , worst money I have ever spent. Zero tech support that I paid fore. Called I called 4 times with no response. Had to go elsewhere for the service I needed. Have a ongoing claim with PayPal to get my money back. You are better off flushing your money down the toilet Rob

We ordered a control board for our camper refrigerator. N811 the board came we took to RV tech to replace and the board was defective. It did not work at all. So we then went to website left message on contact me. We called number several different times and finally got hold of some one. She said I will sent you a return label in your email. Days later had to call again. No label. Then finally we get a label but required us to pay shipping on their defective products. Then made another call now they want us to deal directly with manufacture of product. This is the way they do business. My experience has been terrible with this company. I don’t recommend using them.

My order has been awaiting shipment for over a month now, I contacted them via E-mail, to request a refund. All I have received so far is a message saying I will look into it, and apparently he figures it has shipped. Ummm, not according to my account details. This was days ago, how much is involved these days with calling your shipping company? They do track the shipments!!! I will never order from these guys again!!

My order was placed on July 1 showed shipped out that day I paid for 2 day shipping and today is the 8 nothing. I have tried calling since the 1 all I get is voice mail full at this time tried emails no response tried face book talked to someone on messenger they said they would ship it back out on Friday the 5 . Tried all day Friday to contact them to see if my order was shipped nothing no answer by phone no response on email are face book. Now that I wasted 25.00 dollars on two day shipping that’s wasted money and I still don’t have my order are even know if I’m getting it. This is really sad when you pay for something and faster shipping and you don’t even get a answer not good business. Update finally got my parts in and some things were damaged tried to call and message no reply. So I took a chance and hooked it up had a couple of questions about the wiring but like usual couldn’t get in touch with anyone so much for tech support. The fridge is back operating normally thank god. But I am really aggravated that I wasted money on shipping and it took over a week to come in that’s wasted money to get damaged goods.

Shipping was fast but I had to pay shipping that wasn't good and the xfan are 15 dollar fans or less but you charge 94 dollars for it well guess what I ordered 2 more from China for a little over 8 dollars a piece and I'm not paying as much shipping as norcoldguy .charged me your taking advantage of people that need this kind of stuff

Got mynparts in good time, Tryed to grt tec, help for three days, could not get any one to call me back. My fridge is still not working. I made at least 10 calls with no response ! Took camper to camping with extra coolers for my food.

I tried to hire the repair service from Norcoldguy to RV refrigerator. Because I express that I did not agree with one "handling fee" of $ 25 that the site impose, Brian, the Norcoldguy, said me that he will not continue the service. At that time he said that would refund me the $ 75 that had already been paid. However after three months and many emails not even answered the refund did not occur. I was almost given up when I phone the company and each ten times they answered the phone once. Finally Brian contact me by email and very rough, said that the refund was done giving me a print screen of his onw system, saying that was a proof. I ask him a real proof, from the credit card company, he said that he hasn't and made all kind of difficult. One month more sending emails and receiving poor answers finnaly he paid my refund. Ufff

Fighting for 1.5 yrs on fridge that is currently at 58 degrees. Norcold says it works within parameters. Horrible horrible horrible. Fridges should be used by scientist to grow fungus, and food borne diseases