RV Fridge GuysReviews of thenorcoldguy.com

I bought an item . No shipment. No email response. No chat response. No phone response. I’m on to my credit card company for a refund.

They put the wrong packing slip in my shipment. The slip provided did not provide appropriate info to return part. I tried to contact them and no response from them. After several days of no contact I conceeded and gave up on returning part and getting my money back since I could not figure out how to contact them. Then i received this survey so that is why i gave 1 star score and comments.

Ordered 2 parts for my norcold refridgerator. It took 2 months to arrive. Finally when they arrived the glass shelf had a chip in it. They said sorry and are replacing the part which is taking another 2 months. Camping season is now over and still haven't received the replacement part. Not impressed at all.

I ordered a Norcold Wire Kit 628119 in August. (Order ID #1021207). The description states "(when the refrigerator won't stay lit) fits N300/ 3163". I received the wire kit promptly. But the instructions are for the N300. No mention of the 3163. The instructions do not appear to work for my model, nor do the wires seem like they would fit anywhere. I sent an online message to them through their website. no response. I then emailed them using a couple of their listed email addresses. no response. I have sent them one final email. If they do not respond, I will contact my CC company for a charge back. I'd like to give them a chance and get my fridge fixed. If only they'd contact me.

Ordered from The Norcold Guy on August 22, 2019 I have left voice messages and sent emails with no response as to the status of my order which still says waiting shipment. My credit card has been charged. I am very unsatisfied with the lack of communication.

Very unfortunate and negative buying experience. The part shipped almost two weeks ago and is still a no show. I have reached out to the company twice to ask about its status and have received no replies. I have been pestered twice via email for a review though, so here it is. I have asked for a refund since I have no product. No response. I'll be reaching out to my credit card company next to see about getting my money back. I do not recommend buying from the Norcold guy. UPDATE: Received my refund. Thank you! I have no doubt that this failure was 100% on USPS and not on the Norcold guy. However, I reached out twice by email and received no reply until I posted this negative review. I understand that you cannot control what happens to your product once it enters the postal system but you need to be more responsive to customer concerns. You also should have provided me with the tracking information so I could have been informed of the delivery status and reached out to USPS to determine what went wrong. I was never given any tracking information. Again, I am grateful for the refund, it was handled quickly in appropriately.

Have to agree with the rash of most recent reviews This guy ranks a zero on customer service. took 4 WEEKS to finally get my parts in hand from in stock items AND I paid a $30 premium for three day shipping only to have my parcel dropped in a week long USPS delivery for $10.50. Nothing was done for three weeks until I started a PayPal dispute and then the item was finally shipped. This guy is total zero on communication and never once responded to an email or phone message. I know he reads these as he does respond. So Norcold dude if you want to do the right thing refund me the $20 you ripped me for on order #1020557. RH

Very disappointing/unacceptable customer service. Would rate zero stars If I was able. Placed on order for a refrigerator door tray on 7/28/19 and got an email confirmation that the part was shipped. No tracking # provided. Sent a follow-up email and voicemail on 8/6 asking for tracking # / shipment status and still have not received any reply / response. Will continue to send emails and call them until I get my part. I should not have to do this for a $20 part. Buyer beware