RV Fridge GuysReviews of thenorcoldguy.com

After I received the product I needed a few questions answered. I left 6 messages, eight days later and still no return call. I will not deal with them again.

If I could give negative I would. I payed for the service a week ago and still haven’t heard back from the guy.

The prompt delivery was appreciated but your customer service is what gives you 1 star. I had some questions and contacted you numerous times but was not able to reach a live voice and all your voicemail boxes were full. I only needed the inside of the door but instead received a new door, had I been able to talk to someone I would have understood what I was ordering.

We purchased a brand new Norcold fridge through their website almost 4 weeks ago. You would think that after paying nearly $3,000 for a fridge that you would get some kind of update. Nothing. It still says on their website 'awaiting shipment.' We have tried calling, emailing, and even paging through their phone system. Nothing. Such poor customer service. If it's delayed, just notify us. Not one human or communication....we're starting to think this is a scam. So if you're thinking about buying a fridge from them, think twice. They may just take your money and run.

I have received nothing Where are those parts !

Our refrigerator door hinge broke and I found The Norcold Guy on line. My call was answered right away and I had my door in 3 days. Our excitement was short lived. Many parts were missing.....9 to be exact. I tried calling the number for days leaving messages with them. I even left some with the Technician. I NEVER got a call back. Then I emailed. Twelve slow and sporadic responses only to find out if they had told me to begin with Norcold changed their door style and all those extra parts are needed and sold SEPARATELY! I actually had to get a hold of a Norcold Rep to find out the parts numbers and when I mentioned needing the parts, the response I got was to give them the parts numbers and they will order it. I had already found them on Amazon and knew I could get them for half of what they were charging me. This whole entire fiasco could have been handled by just stating if my old door was a waffle or smooth surface and they most definitely should have said that you will need 4 trays, 2 separate hinges, 2 separate pins and re-enforcement brace. Customer Service seriously needs improving.

I do lots of research before buying stuff and fond The Norcold Guy...thought my troubles were over, shop on line and I would have my fridge fixed in no time. Ordered the fridge door Sept 4th and 2 days later got an email saying they don't ship to Canada, "do I have a US address to ship it to?." Of course not, I live in Canada; I don't remember seeing anything about not shipping to Canada or weight restrictions. It's been 2.5 weeks and I had to ask where the M/C refund was, today I found out that now it cost me about $20 to do this 'non-business' deal. Maybe I need to read the fine print, it was going to cost $35 shipping, maybe somebody decide that this wasn't 'light' enough for that amount.

Tried multiple times to get status of my order placed on 8/30/19 via email and phone. Very poor customer service.