RV Fridge Guys Reviews | Read Customer Reviews of thenorcoldguy.com

RV Fridge Guys Reviews | Read Customer Reviews of thenorcoldguy.com

RV Fridge Guys reviews

Showing 236 reviews with 1 star · Clear filters

Edgar P.
Mar 13, 2020
So far no status on my order and…
So far no status on my order and website is not working
Report
Trisha S.
Mar 12, 2020
wrong item was shipped
wrong item was shipped, thought it would be easy to make an exchange. No one answers the phone, no answer even through emails. I have left numerous messages.
Response from RV Fridge GuysMay 11, 2020
Trisha, have you been helped on this? I show it resolved. If not, please call 888 810 2366 and leave a message if the call doesn't get answered. We're making callbacks regularly.
Report
Jim M.
Mar 10, 2020
I’ve been trying
I’ve been trying, through phone messages and emails, to cancel the order that you haven’t yet shipped. Another provider had me the part in two days.
Response from RV Fridge GuysMay 11, 2020
Jim, this shows that it's been sorted. If it has not, please reach out to us at 888 810 2366 and leave a message if we don't answer. We're handling callbacks ASAP.
Report
Tommy G.
Feb 28, 2020
Very poor customer service
We bought a part for my father's RV back in November. Everything was charged on the credit card. Still no parts as of today. I tried reaching anyone from the company multiple times per day. I am sent directly to voicemail from which I can only assume the messages are left until they are deleted without regard. I have tried sending emails from which I received only sporadic responses stating that the order is incomplete. Great a starting point! Nope! Tried to learn more by replying to the email and no response was sent. I would GREATLY appreciate a little professionalism and care from the customer service. Delays are understandable, fees are understandable, mistakes CAN be made! But you HAVE to keep communications up and inform your clients about what is going on. ALWAYS!
Response from RV Fridge GuysMar 2, 2020
Tommy, I have not been able to locate any orders under the last name GodRow. I have also not been able to locate any Email with that name. I am happy to help, please email [email protected] and include your order number OR the last name the order would be under.
Report
Jakki L.
Feb 14, 2020
I did not use your service
I did not use your service. I paid for a tech support and immediately realized that was not going to work because of the time delay. I canceled and requested a refund. Got a message from you saying no problem. But a week later no refund! That is a problem!
Response from RV Fridge GuysFeb 14, 2020
I have just manually put this through. I see that there was a request our tech put through but it just hadn't been gotten to as of yet. It should be back on your card this afternoon. Sorry about the delay!
Report
Justin
Feb 14, 2020
Ordered a few parts at just under $200…
Ordered a few parts at just under $200 and selected next day shipping, never received order. Ordered on 2/7/2020, status shipped on 2/10/2020, been waiting 3 days still no parts! Attempted to contact someone about order and got no response! Attempted to contact for 2 days left multiple voicemails and emails. Horrible customer service! Will not recommend anything from this company! Would like a refund on shipping! Will not be ordering parts again!
Response from RV Fridge GuysFeb 14, 2020
I see the Email conversation with this order. It looks like this was placed Next Day Air to a PO Box. While checking out you checked the box stating that you understood expedited shipments could NOT go to a PO Box. That's not our rule, it's just that carrier like UPS and FedEx do not deliver to them. Your tracking information shows that UPS has been trying to contact you for delivery. Please check our latest Email to you for the tracking number.
Report
Maryanne F.
Feb 6, 2020
No customer service
I've e-mailed and called several times but cannot get anyone to return my messages. The part is not working completely and I don't know if I ordered the wrong one or if there's something more I need to do or if it's the part. I'd buy another one if I ordered the wrong one but no one cares now that I've gotten it and they've been paid.
Response from RV Fridge GuysFeb 14, 2020
Just spoke with you on the phone, Maryanne. We'll get this sorted for you :)
Report
James M.
Dec 11, 2019
Order placed 11-26-2019
Order placed 11-26-2019. My credit card was charged 11-26-2019. I still have not received the merchandise 12-11-2019.
Response from RV Fridge GuysDec 31, 2019
This was a special order part with a two week lead time. I see that it was delivered to your address. Was everything alright? https://wwwapps.ups.com/WebTracking?HTMLVersion=5.0&loc=en_US&Requester=UPSHome&tracknum=1Z1A3E080300836795/trackdetails
Report