brenda F.
Ordered a refrigerator shelf
Ordered a refrigerator shelf, paid an extra 25 dollars for 2 day shipping, still have not received the shelf its been 2 weeks.

We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
RV Fridge Guys (thenorcoldguy.com) has 757 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Showing 236 reviews with 1 star · Clear filters
brenda F.
Ordered a refrigerator shelf, paid an extra 25 dollars for 2 day shipping, still have not received the shelf its been 2 weeks.
Melonie R.
Worst customer service I've ever experienced. Been trying for months to get a response to emails or phone calls. No one answers phone. Just wanted to return a part and am now out of pocket $145 because I couldn't return. Really awful company I wish someone else sold the part I needed so I wouldn't have to give them any more money.
Tanner B.
Paid for 2 day air shipping on the 27th of June and it’s July 6th and still no product has been shipped or filled
Response from RV Fridge GuysJul 7, 2020
Really sorry for the confusion there, Tanner. Your order happens to be a special order product with a lead time of 2-3 weeks. There are order notes that we have been trying to reach you to see if you still want us to ship it 2nd day air when it arrives. If not, we can refund shipping. If so, just know that the order has been placed and will take a little more time for us to receive on your behalf.
Steve F.
Placed an order 0n 9/6 was billed on 16/6 I contacted the company 2 times no response back and no part yet. Lots of places to get the part in 2 days
Response from RV Fridge GuysJul 9, 2020
This part is on backorder in the industry right now. We have placed a special order on your behalf to get this sent out but it's looking like we still have no received it. If you need this cancelled, please let us know ASAP.
David S.
Have yet to get my order , it has now been 3 weeks and five days
Response from RV Fridge GuysJul 9, 2020
This order has a lead time of 2-3 weeks. If that time frame is not going to work with you, please let us know so that we can cancel.
Michael D.
do not buy from this site
Bruce H.
Ordered part no response back call and email as to where the part is nothing tracking order “ Awaiting Fulfillment “ no even sure what that supposed to mean
jessica W.
7.50 cent for shipping 2 to five days trying to get tracking information on it. USPS dont tell you anything at all. Probably not the companys fault. Need tis part to fix fridge. Just frustrated.