RV Fridge Guys Reviews | Read Customer Reviews of thenorcoldguy.com

RV Fridge Guys Reviews | Read Customer Reviews of thenorcoldguy.com

RV Fridge Guys reviews

Showing 236 reviews with 1 star · Clear filters

Travis C.
Aug 10, 2020
Item not received & cannot contact company
Purchased item on July 23rd, sent an email on July 30th, resent email on Aug 10 as well as left a voice mail; no responses & have not received purchase item. Terrible customer service. Will be contacting bank to do a charge back. Proof of purchase: from: The Norcold Guy orders*thenorcoldguy reply-to: orders*thenorcoldguy to: *************** date: Jul 23, 2020, 6:26 PM subject: Your The Norcold Guy Order Confirmation (#1026014) Thank you for responding to my review. Yes, please cancel my order & process a full refund ASAP. In the future it would be great if you communicated with customers as to if there is a delay on their order; a response to my 2 emails or phone call would have been greatly appreciated. I will be looking for the refund.
Response from RV Fridge GuysAug 11, 2020
Your order was placed on the 27th. I see Emails to you explaining the lead times but yes, I'm sorry that we hadn't gotten to your quicker. I am cancelling your order. We were still waiting on it to come in.
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jodi C.
Aug 8, 2020
I never got the product
I never got the product , they charged me, and then wanted a review. This is a scam do not do business with him.
Response from RV Fridge GuysAug 8, 2020
Jodie, you have a special order with us. That means the order was placed with the manufacturer and we have to wait for it to come in before we can ship it out. I will cancel and refund your order today. Just know that when something is on backorder in the industry, this is the only way of getting it.
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ryan Y.
Aug 4, 2020
Item Still has not shipped in 8 days
Item Still has not shipped in 8 days. All phone numbers provided on the website are not working, VM is all full.... No response via web submission either...... I just want what I paid for.
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Lisa
Aug 3, 2020
Poor customer service
I ordered a part that could not be found anywhere. In the meantime I sent several emails and tried to call numerous times to get an update on my order. I ordered on June 29th and August 1st attempted to cancel my order. Immediately I received a phone call and verified I would like to cancel and receive a refund. Almost a week later and I cannot reach anyone via phone or email and my account status still says awaiting shipment.
Response from RV Fridge GuysAug 4, 2020
Your refund has processed. Sorry about the delay on that, Lisa. They had to make sure the part didn't ship out and since we aren't getting tracking details sent to us on a regular basis, it took longer than it should have!
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Timothy R.
Aug 3, 2020
I placed an order on 7/29/2020 and have…
I placed an order on 7/29/2020 and have not received any info when I would be ship. I call left messages and still have not herd . now in 5 day I leave for my holiday with no refrigerator NOT HAPPY
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Anonymous
Aug 3, 2020
Terrible experience, stay away
Terrible experience. Have left 2 voicemails in the past week regarding a placed order and have yet to receive a call back or talk to a live person. Paid extra for expedited shipping and cannot reach anyone to discuss. Definitely feel I have been robbed, stay away from this place.
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Steven K.
Aug 2, 2020
It’s been a week and the item still…
It’s been a week and the item still hasn’t shipped. I’ve reached out with no response.
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Paul K.
Aug 2, 2020
Ordered a new fridge door because of a…
Ordered a new fridge door because of a broken hinge. Confirmed that the door was in stock. Ordered on Monday the 27th of July at 10:50 AM. As of Friday July 31st the door was not shipped. Not a happy camper .
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