RV Fridge Guys Reviews | Read Customer Reviews of thenorcoldguy.com

RV Fridge Guys Reviews | Read Customer Reviews of thenorcoldguy.com

RV Fridge Guys reviews

Showing 236 reviews with 1 star · Clear filters

Barry M.
May 22, 2023
I ordered on or about 4/25 here it is…
I ordered on or about 4/25 here it is 5/22 and finally canceled order because of no shipment kept saying any day now and here we are
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Dustin C.
May 16, 2023
Can't review what I haven't received
I placed my order on the 29th of April and order still says awaiting shipment. I have sent 2 emails and only thing I received was an email wanting a review for a product I have yet to receive and haven't gotten a response from neither emails. So I'd say as of now my experience has NOT been good. Update: now the 30th of May and still nothing. Same status. Over a month and this sorry company has taken my money and won't reply to emails. I would be happy just to get my D*MN money back. I would advise not ordering from them at all.
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Sean Q.
May 6, 2023
Product appeared to be in stock on your…
Product appeared to be in stock on your website, but after I paid, I get a notice that it’s back ordered. Need those products ASAP.
Response from RV Fridge GuysMay 15, 2023
Really sorry that it wasn't more clear at checkout! The products availability is listed above the "add to cart" on the product page. We cannot speed up the delivery on a special order part in the industry. It looks like this was cancelled at your request but if you need anything moving forward, please reach back out!
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Still W.
Apr 27, 2023
Why would you ask for a review
Why would you ask for a review? Bot bull crap! Still haven’t got my order.
Response from RV Fridge GuysMay 15, 2023
Chad, yes, this was a bot and no, your order has not yet shipped. Sorry that this Email came before the parts. When it comes to backordered parts, we're unfortunately in the same situation as our customers. We have to wait for it to arrive before we have any control over the delivery.
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Philip F.
Apr 17, 2023
I have been emailing this company about…
I have been emailing this company about a part I ordered three weeks ago. I have yet to hear back from them. During the first week they changed my order to "awaiting delivery". I checked their website today and its shows the part as available. Terrible communication and updates.
Response from RV Fridge GuysMay 15, 2023
I'm showing this was delivered last week. Really sorry about the lapse in communication on this. We had sent an email giving an estimate on lead time. It had to be special ordered since the part was on backorder.
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Kathleen
Mar 26, 2023
The items haven't shipped so I can't…
The items haven't shipped so I can't rate service I haven't received.
Response from RV Fridge GuysApr 10, 2023
We understand that. This was a special order and I just checked to verify that this is still in the queue and it is. It will ship out just as soon as it arrives!
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Lindeman J.
Mar 13, 2023
Your website claims shipping in 2 days
Your website claims shipping in 2 days. It has been 5 and I still have no idea when refrigerator is going to be shipped. A little communication would be nice. If I don't have an answer by tomorrow, I will be canceling the order.
Response from RV Fridge GuysApr 10, 2023
I show that this was shipped and received. We apologize for the delay! Truck freight sometimes extends lead times since we need to schedule the pickup. The only other thing that sometimes delays a delivery is the truck driver not being able to reach the customer. Hopefully that didn't happen but if there's any issue with the order or delivery, please do let us know!
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Robert A.
Feb 27, 2023
Terrible service, unprofessional staff
The part I needed was listed as in stock. Ordered it and was updated it was back ordered 2-3 weeks. Needed the part for a customer and later found out warranty was going to replace the whole fridge. Tried to return the part and was informed they needed photo proof. I opened in and took pics. I was then informed due to it being open there would be a “heavy” restocking fee. All of this transpired over several days as it take multiple days to receive an emailed response. Here I am a month later and still haven’t heard if I will get a return started.
Response from RV Fridge GuysApr 11, 2023
Robert, I trust this has been properly handled by now. I do not see an Email chain or order notes on this. If it has not, please call us right away at 800 712 8822. It is our policy to charge a restocking fee when electrical components have been opened and/ or installed. That's simply because we're not able to resell the product. That said, happy to handle a return so please let us know.
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