The Mod ProjectsReviews of themodprojects.com

This strap and case just levels up my husband’s Apple Watch. The quality is great and it looks stunning. Took a while to arrive by emails updating me along the way gave me reassurance.

The case and hardware is great - a bit challenging loading the faces but once worked out, with excellent support from the Mod Projects, they’re fantastic.

Nice bands and very comfortable

Had an issue with the correct credit card (my fault) that being said communication with your staff was taking 2-4 days. While Claire was great the delays were very frustrating and even with express service I received it after the event I wanted it for. Scott

Absolutely shocking experience watch watchcase decided against it and they continued to take the money from my credit card. I am now eight weeks waiting for a refund. All I get is emails saying the fault is on their side and apologies I am now having to go through the credit card to get the money back. I’ve been in business 35 years and know when someone is stalling if they had been straight from the Get go then So be it but it’s the constant lies.

Let’s start with the part that I didn’t like, the shipping time etc and tracking was abit of a struggle, once it arrived I then had to email a couple of times to get access to the luxury watch faces. Let’s go to the great positive parts. First and foremost I think it’s important to always recognize and appreciate a business that ensures any issues are corrected and the customer is happy. I am beyond thrilled with my purchase, it is very well built and I receive many compliments on the appearance. The Mod Project is to commended for ensuring customer satisfaction is maintained. I highly recommend The Mod Projects and am very happy with the products fit and finish.

Response to The Mod Projects: I think this response conveniently leaves out some very important facts. I have never claimed that Apple carried out a forensic investigation or stated that the case was “conclusively” responsible. What I have provided is an independent Apple assessment showing that the damage is located precisely where the third-party case applies pressure. Apple’s report states: “Damage to side button appears to be in same area as button push of third party case.” It also identifies further damage around the bezel when the case is attached. I explained to The Mod Projects from the beginning exactly what happened: the button on the case was misaligned and was pressing against the Apple Watch side button. This caused the Apple Watch button to become stuck, repeatedly triggering Emergency SOS. I had to physically remove the watch from the case and release the button to stop this happening. There was no drop, impact, misuse or accidental damage to the watch. The watch was used as intended, with the protective sleeve in place, exactly as the product was designed to be used. The irony is that I purchased your product specifically to protect a brand-new Apple Watch, yet the case caused damage in the exact area where its own button mechanism makes contact with the watch. I also want to address the statement that you have offered to resolve the matter with a refund. Yes, you eventually agreed to refund the case — but only after extensive correspondence and repeated escalation. Even then, the refund was not received within the timeframe you provided, requiring further chasing. Your response says your team “remains available” to ensure the refund is completed properly. I sincerely hope so, because I am still waiting for the money you already agreed to refund. At this point, I have: * Provided photographs of the damage * Explained exactly how the issue occurred * Confirmed there was no impact or misuse * Obtained an independent assessment from Apple * Provided the Apple report to you * Paid £295 for the resulting Apple Watch repair * Given The Mod Projects numerous opportunities to resolve this directly * Been refused reimbursement for the £295 despite the evidence * Been promised a refund for the case which has still been delayed * Now had to involve my bank to attempt to recover the money So this is not simply a customer who “remains dissatisfied.” This is a customer who has spent considerable time trying to resolve a problem caused while using your product as intended, has provided independent evidence, and still has not received a satisfactory resolution. I will allow my bank dispute to take its course and retain all correspondence, photographs, the Apple assessment and proof of the £295 repair as evidence. Potential customers should read the full response from both sides and make their own decision. My experience has been extremely disappointing, and I would personally not purchase from The Mod Projects again.

I was once the proud owner of a number of branded watches but when Apple produced their watch I started to wear this instead due to the incredible functionality built in that no regular timepiece, however attractive, could replicate However i missed the weight and design of those watch faces so when i saw The Mod Project i thought i could have the best of both worlds…… and that is what I received when their beautiful box arrived A serous looking watch and strap with a wonderful array of faces with all the fabulous functionality of an Apple Watch When there were a few technical issues their customer service manager Clair dealt with everything, in fact so well that in addition to my black watch I have now ordered a stainless steel one as well A great product, well designed and packaged with excellent customer service