The Modern BackReviews of themodernback.com

This is my first massage chair. I did some research online and was lucky enough to call The Modern Back in Flordia. I have never meet Tom Walls in person, but after a five minute conversation, I pulled the trigger on the Osaki Kairos. The best decision I ever made. Tom is a Pro. Easy, if you’re thinking about buying a massage chair, call Tom.

Phenomenal Company; Awesome Chair!!! It was only by the grace of God that I found The Modern Back company online. From beginning to end, Tom Walls was very patient and attentive to my needs, delivering exceptional customer service and going above and beyond to ensure that I got the the massage chair that was perfect for me. I ordered the Osaki Avalon and being new to massage chairs, I was like a kid with a new toy (lol). After playing around with it and familiarizing myself with all the many features, let me tell you, this chair is awesome and does not disappoint! Every time I sit in it, I'm in paradise and after one massage, I'm so relaxed, I fall asleep. I can't thank Tom and The Modern Back enough for your phenomenal customer service and I will definitely refer my family and friends to you. Thank you so much...you're the best!!! Sabrina Lane

I had a great experience with Tom Walls and The Modern Back. Tom is extremely knowledgeable and very patient! No sales pressure whatsoever. I made multiple visits to the showroom and spent several hours making my decision. .... Tom's discounted prices meant that I got a great deal with no need to haggle as well! My chair was delivered by professionals who knew what they were doing. I am extremely pleased with the entire experience! 3/4/24 AFTER PURCHASE UPDATE: And now for an update after a couple of weeks using the Osaki DuoMax. Oh my! The DuoMax has exceeded my expectations in every way. This confirms that Tom Walls took the time to help me select the RIGHT chair for me. The DuoMax is incredibly versatile and easy to use. I am getting awesome results from the chair physically as well. I cannot recommend it, AND THE MODERN BACK STORE highly enough.

I replaced my old massage chair with a new one from the Modern Back. We bought the Osaki Highpointe 4D. Modern Back is the best retail company that I have ever dealt with. Tom is just great and so is his wife Anne Marie. They have excellent products and a lot of them to try. Their knowledge of the different chairs is terrific and they were a real pleasure to deal with. I like dealing with a local, family-owned business and prefer to buy this way if I can, rather than the big box stores. Their customer service attitude is just the best and I highly recommend them if you want to try and buy a massage chair. It feels SOO GOOD to have one at home again! A Loyal Customer, Joe😊

Ann Marie and her husband are so great to work with. They are patient and knowledgeable and a lot of fun to work with. They stand behind what they sell and it was a genuine pleasure buying from them. Give them a chance to make you happy.

When we entered the store. Tom welcomed us very kindly. He was very professional with alot of knowledge. We did not feel any pressure in buying a chair. Tom was very patience with us. From the moment we decided to buy a chair. We felt very satisfied. I would very much be recommending buying a chair from The Modern Back.

The Modern Back is A Fabulous Store We worked with Tom who is very knowledgeable about the Svago SV-630 Recliner that we purchased. He took the time to show us totally how the chair worked. We haven’t met a more knowledgeable sales person. The chair arrived ahead of the estimated delivery date by a team of very friendly installers. We are very happy with our purchase and thank Tom and his team for that!

I highly recommend The Modern Back /Tom and Ann Marie. No doubt I will be buying my next bed at The Modern Back too. They don't provide a polished sales pitch, just solid information on the massage chairs with a nice atmosphere to test the chairs. We decided on the Daiwa Hybrid Supreme because of the L flexible massage track, multiple touch 6 rollers, stretch features and foot rollers. We tried other chairs (Ochi, Osaki, Kai) but again Daiwa won out. Also don't believe everything "other" retailers say. One dealer tried to scare us by saying we would be required to take the chairs to a service center if there is a problem... Not true. We have a five year in-house warranty. Also, Daiwa has their own techs. The guy that delivered(white glove installation included) and installed the chair (which was excellent btw) will be the same guy that will service the chair if needed. We love the chair. We did go over the budget a bit but the health benefits are definitely worth it!. Thanks again Tom!