TheMacMerchant.comReviews of themacmerchant.com

Seller was quick with dispatching my items and was very helpful and kind throughout the process through a support ticket. Previous product came in pristine condition and works flawlessly so far. Very happy.

Excellent product. Perfect replacement. Thanks Mac Merchant!

I tried to cancel my order and wouldn’t reply

I found this company online and ordered a right airpod from them because I had lost mine. Within the same day after placing the order I found my right airpod. I sent an email to this company to inquire if I can possibly cancel. I didn't get a response but the following day I received an email that the it has been shipped. So I emailed again to inquire if it would be possible to refuse the package and return to sender instead of accepting it and having to pay to ship it back. I didn't get a response. In the meantime, there is no customer service phone# for me to get a hold of anyone to speak to regarding this. I am also sending inquiries on their website to get this taken care of. So I did receive the package and sent another email to let them know I received it and how to go about returning it and getting a refund. Still no responses. I sent another (final) email to let them know I will be taking this up with my credit card company to dispute this charge and to get my refund. Long story short, this company does not communicate at all with their buyers. And there is no 800# to call. The chat online is of no help. I have used it and it only sends a message to them and it says they will be in touch. This whole process took 5 days of daily emails and inquiries and NO RESPONSE. So buyer beware!

Completely ignored my requests for a return. Their return policy is fake.

Awful service! I waited 15 days for the product that I ordered to arrive after they said it was “lost in transit.” When I finally received the order, I found out they sent me the WRONG GENERATION. I’ve emailed them 3 time after they sent me the wrong order and still haven’t received an email back. Now I’m stuck with a product that I paid $55 for which doesn’t work. I’d give them zero stars if I could.

Great Service, highly recommend. Shipped in less than 24 hours and arrived super fast!!

Outstanding customer service. Great product, just like new!!