TheMacMerchant.comReviews of themacmerchant.com

Product as advertised, easy pairing directions included.

I ordered a right AirPod that I had lost while on vacation. I was happy with the whole process. The order arrived quickly and now I’m good to go with AirPods fully functional now. Thank you

I received the left AirPod that I purchased on April 22nd, 2021. I immediately put it in my case and tried to pair it with my iPhone. It would not work. I emailed The Mac Merchant the next day asking how I go about getting a return started so I could either send it back to receive a replacement or a refund. I left all my contact info, including my order number. I was never contacted. Again on April 26, 2021 I emailed The Mac Merchant asking for the same help. My email went unanswered. Then on May 3rd I started a “chat” on their website stating again what I needed. I knew I only had 14 days to receive a refund and that was just a few days away. The “chat” told me someone would be with me in typically less than an hour, given the time of morning I had started my chat. No one ever responded to me. I continued to post on the “chat” that I would like some kind of communication because I was only a few days away from the 14 day mark and my “chats” went unanswered the entire day. I searched their site and the internet for a direct telephone number and was unable to locate one. I could only find the email address or the “chat” box. I made another attempt to connect with someone on their “chat” on May 4th, 2021, same thing, no response. Each time I gave my order number, telephone number and email address to be contacted at. I never heard from anyone. Now today is May 6th, 2021, day 14, I have never been contacted to receive a replacement or refund and am left with an AirPod that does not work, and cost me $54.99. My husband is a 21 year disabled retired Marine Corps Veteran and he supports our 5 children and myself on his retirement pay and disability alone. It might seem like a small purchase or amount of money to lose out on, but when you are on a fixed income, it can be the difference between a meal for our family or a replacement AirPod for my headphones. I would never purchase from The Mac Merchant again, and I would caution anyone who is looking to purchase from them in the future to do so with hesitation. It is highly disappointing when a company abuses their power, it is even more so when they do so to a veteran family who is on a fixed income. If I could rate the Mac Merchant zero stars, I would. Nicole F.

Airpod replacement works great, and arrived earlier than expected!

my airpod i order won’t connect

I received the Left AirPod, but after finding mine that I lost, I sent them an email twice asking how I can return it. I have yet to hear anything from them. I didn't even try to use the AirPod.

Quick shipment

Super fast delivery and decent pricing ! Will definitely recommend Mac Merchant to my friends. Absolutely great