LuxNomadsReviews of theluxnomads.com

I was a customer of this company paid alot of money for white glove service. I got the hand no glove no service. Out almost 20k and now have to hire attorneys I already paid for. There are plenty of other reviews and news reports about the fraudsters. They have been sued in the USA and hope they are sued everywhere. She sells a good game but she doesn't show up at all. Run don't walk away from them.

Promised "white glove" relocation services, delivered almost none of it. When I originally signed on with Lux Nomads, they boasted a service that would handle nearly every aspect of my visa application and move to Spain: dedicated lawyers, tax professionals, housing specialists, help with transporting pets. To the tune of $15,000! They over-promised and under-delivered. The lawyers and tax professionals were hard to reach or blatantly wrong in their advice. The housing professionals oftentimes did not listen to what a client wanted or needed from a long term lease. And they did absolutely nothing to help with pet transportation, leaving everything on the clients. And all of this was before the legal, tax, and housing team quit due to non-payment! Now they are unilaterally rewriting contracts to remove promised services and push them onto us to pay for. So much for "white glove" service. What a joke.

We paid $21,000 total to LuxNomads for their VIP relocation package. Unfortunately, our experience has fallen far short of the comprehensive, coordinated service we believed we purchased. Communication and follow-through have been inconsistent, and our Relocation Success Manager has not participated in our calls or correspondence with our immigration attorney. Most concerning, LuxNomads recently presented existing VIP clients with a substantially revised Scope of Work that shifts several services and expenses originally included in our signed agreement back to the client. I have formally rejected those changes and requested that LuxNomads resolve the matter with me directly. I hope they do so appropriately, and I will update this review based on how they respond.

I've been the biggest champion of this company since I first became a client in early 2026, and I'm lucky enough to have gotten closer to the finish line with the help of the LN team I've worked with. It looks like I'll be finishing the relocation process myself, however, because I (and several other clients I've communicated with) have been completely ghosted. My relocation manager was fired a few weeks ago. I've heard NOT A WORD from anyone at the company, with one notable exception. I've received a contract that outlines a new agreement moving forward that is substantially different from the one I previously signed. After multiple attempts to communicate with someone to clarify the new contract with no response, I can only assume I won't hear further from this company. I paid $15K. I highly suggest readers look at the dates on all the positive reviews.

If I could I’d give them a negative on the stars. PLEASE DO NOT let Michelle reel you in with her bubbly personality. There is another side to her. One of greed and the lack of empathy. I’m 65 and widowed. Dreaming of living in Europe and exploring it is huge on my bucket list so I was filled with excitement after stumbling upon a reel on instagram with Michelle app bubbly throwing out her bait. Well she got me hook, line, and sinker. I’m 65, I should have done research before spending 15k and all I got out of it was one phone call from the immigration attorney and the cards used to do fingerprints for the FBI background check. The cards came from Amazon. I was in full speed mode with planning the estate auction, hiring a painter, and hiring a wood floor installer so I could get my house in tip top shape before putting it on the market. I had been with LuxNomads since August of 2025. In October I got some very bad news. I had been in great pain in both my knees and finally my appointment day arrived. Exams were done and X-rays taken. The doctor informed me that I require total knee replacements on both knees and my right hip needs replacement too. I was floored. The first surgery was scheduled for late January 2026. A few weeks before my surgery I became quite ill. I was so bad that I could barely make it from the den to the bathroom and back. The shortness of breath that I experienced during this time scared me so bad. I could not see my GP until April 1 and the pain that came along with this illness was all consuming. It was almost more than I could handle. No pain meds, nothing! Believe it or not…. I’m still seeing specialist from the referrals my GP sent out on April 1!!! Medical care in America is infuriating. You wait months to see a doctor only to have him/her to fly into the exam room like he/she is going to be struck dead if he/she gives me more than 3 minutes of his/her time! Makes me ask myself ….. WTF? How on earth does a doctor even know what I’m experiencing if he/she did not ask me ? When I tried to speak it was ignored and unheard because he/she was talking over me and clearly did not want to hear anything that I had to share. This happened with each doctor that I have seen. Several have had to back track because they did not allow me to speak. I have had unnecessary tests and meds due to their negligent care. Quite a bit of health issues were found. The one that affects me the most is the excruciating pain that I’ve had to live with from January to April. The diagnosis? Polymyalgia Rheumatica. It is the nasty culprit of all my pain. I was told that the only treatment is the long-term use of 40mg of Prednisone each day. It can take 3 to 5 years before it vanishes. To have my surgeries I have to be off of prednisone for 3 months before any surgery. Until I see the rheumatologist next week and find out the exact treatment plan he has for me there will be no surgery any time soon. There is one thing that I stumbled across in my research of PMR. The FDA has approved a drug to treat PMR. I pray that this is true and I can get off the prednisone. Can’t wait until the 10th to see my Rheumatologist. He will be the one to treat the PMR. I’m gonna wrap this up…. Long story short…..Michelle has only responded to one of my emails with a blank email with an attachment of one page of the contract I signed with Lux. No hi, bye, or kiss my A$$! I did eventually get an email from my “person” who was assigned to help me and guide me. Basically the email sounded like it had been dictated by Michelle. No refund, but my file will be put on hold for one year. I emailed back explaining that it will most likely require more than a year for all of my surgeries and recovery. CRICKETS. A few weeks back I emailed Michelle one last time hoping that she would show some empathy. CRICKETS! She did remove me from access to the VIP website. I’m guessing that her response was a big old No with a FY added in. Now what do I do? Lick my wounds and accept that I gave 15k for one phone call from the immigration attorney and fingerprint cards from Amazon! My humble opinion is this. Michelle has two sides. The bubbly one that makes all these promises and the stone cold, greedy, misleading person that she is. Stay away from Michelle and LuxNomads. There are others who are less expensive and actually have empathy. I’ll get off my soap box and sooth my blood pressure! Sincerely, One very angry woman in Alabama

I’ve been following Lux Nomads (more accurately Michelle’s IG channel) for a while but I didn’t start getting serious about moving to Spain until June 2026. Her marketing videos were compelling and definitely targeted the desperation lots of US citizens are feeling living here bc things are so bad. With my husband, we decided to bite the bullet and start the process in June. As soon as I sent my inquiry, I was paired with an agent, Amy, and we had our introductory call shortly after. She was very thorough and addressed all of my questions, definitely left a great impression. During that call she explained that to move forward, which is the appointment with their legal and tax experts, we would need to put a $2k “deposit” which would count toward the overall package if we decided to sign a contract. We were quoted $34k to move us two and our dog and help us find housing, help with all paperwork all the way through citizenship. Since she had been so great, we decided to do it. We were promised a meeting with these folks within a week. A few days past and nothing happened so I reached out only to be told that we actually had to be put on a “waitlist” because the lawyer was backed up so they gave me an estimate of two weeks. She also offered a refund of our $2k, which in retrospect I should have take, but trusting her we decided to move forward and wait. Two weeks go by and I don’t hear anything so I reach out again to Amy. At this point it’s July. Nothing- not a single message back. Around this time I saw that Michelle had let go of her “sales team” on her IG but nothing has been communicated to us. A few more days passed and I still haven’t heard anything, so naturally I start reaching out to every email contact I can find online. I was finally able to hear back from Michelle herself late- July after literally sending emails every day, reaching out via IG and LinkedIn, messaging through their portal, and she apologizes and says that someone will be in contact with me asap. I was then contacted by Charles. He is addressing my concerns and says that he has arranged for a meeting with the lawyer a week from that day. Okay fine, we go with it bc at this point we have received nothing in two months and really wanted to get the process going. Well, day of the meeting my husband and I sit in the zoom meeting, Charles arrives, and we just sit…. No lawyer… no nothing. At this point I’m done. I tell Charles that’s it I want my refund and this has been a complete waste of time. Mind you, the lawyer shows up almost 30 min into the call and offers to still do it bc we’re already here… I honestly have no words about the lack of professionalism of these people. I requested a refund right then and there and was told they will “see bc they don’t offer refunds”. Immediately after the call I called my bank and file a chargeback bc this is insane. $2k is not a small amount - I don’t even want to think what would have happened had we handed them $34k!!! And they required them upfront!! Definitely dodged a bullet! I would never recommend this service to anyone- do your research and read on Reddit the hundreds of bad experiences people had had and still are having left and right with this company. I’m one of the lucky ones that got her money back bc I documented everything and sent the whole thing to my bank but lots of people have been straight up scammed and preyed on by this deceitful company. Shame on them for using the dire situation in the US as propaganda. I’m really sad because we were very excited about possibly moving to Spain but this definitely left me with a really bitter taste in my mouth.

This company markets itself as a "white glove" concierge relocation service and charges a very premium fee. I will start with what was good- they had excellent immigration attorneys that made the process of getting a visa go very smoothly. However there are many other factors in making an international move. When we made the decision to sign on with them, rather than one of the more "a la carte" relocation services, it was our expectation based on the fee, that we would be carefully shepherded through the process in a "project management" style e.g., "OK you have done step 1 and 2 now the next step is..." but we found that we were having to follow up with them most of the time and ask "what next" so for us it was more like "guard rails" that keep us moving forward. The legal services were great as I said, but as far as housing, although they used a very well-known international realty personality who was very nice, we did most of the work using Idealista - the realtor arranged for a video showing and was an intermediary for the lease and functioned more as a translator with the landlord than anything else. Lux was also unaware of certain requirements for residency like the length of the lease required in our area for getting the Padron, or what was needed to get our belongings that were shipped out of Spanish customs. For these two issues it cost us several thousand more than it would to get a lease on the fly that worked than had we known of these requirements,and we waited 6 weeks for our items to be released from customs. We were told that this was a new requirement from Spanish customs which may be, but this was our experience that we were not prepared for. Even with that I might have given them 4 stars, but near the end of the process communication through Lux's social platform went completely silent (after making seismic changes in the organization and firing the law firm- the best thing they had going) and when it returned there was a defensive rant from the CEO about how the platform was only supposed to be to celebrate "wins" and was causing her and her staff too much stress so it was being turned off, despite it being part of the contract. At the end of the day, the CEO is a brilliant marketer and dare I say, "influencer" who does a great job selling the lifestyle you can have and is not shy about showing how amazing hers is- which makes sense when she charges 21K a pop per couple. I think her heart is in the right place but is out of her depth with the moving parts of this extremely complex process. I would not be able to recommend them at the price point they charge and would encourage people to look at some of the relocation services that are less glamour and more nuts and bolts.

After completing my experience with Lux Nomads, I’ve had some time to reflect on whether my expectations were simply too high or whether there were genuine issues with the service. At first, I questioned myself and wondered if I was being too high-maintenance because of the price point. But after hearing others describe similar experiences, I realized that many of my concerns were reasonable. I don’t necessarily expect “white-glove” service, but when paying a premium price for relocation assistance, I do expect the professionals assigned to me to provide expertise, guidance, and advocacy. Finding Our Home One of my biggest frustrations was the home-finding process. When we asked questions about certain rental requirements, it often felt like we were simply being told, “Yes, that’s how it works,” rather than actually being guided through the process. For example, we were asked to provide six to twelve months of rent upfront. I questioned whether this was normal and expressed that I wasn’t comfortable with it. It wasn’t until I mentioned that my lawyer in Spain was looking into it and advised us against agreeing to that arrangement that our relocation specialist agreed with my concerns and acknowledged that this wasn’t necessarily standard. That was frustrating because I felt like I had to challenge the information first before receiving a more complete answer. The same thing happened when negotiating rent. Instead of feeling like we had someone helping us determine whether we were getting a fair market price, it often felt like the focus was simply on what we were personally comfortable paying. I expected more professional guidance and negotiation. Tax Guidance Another major issue was the tax situation. We were told that we did not qualify for the Beckham Law and that, because we were working as 1099 contractors, we would need to file as autónomos. My concern wasn’t necessarily the answer itself, but that this information came too late. I wish we had been made aware of these possibilities before moving to Spain, so we could have prepared and explored our options beforehand. When I later asked our client manager on Slack if there were any other options or whether we could still potentially qualify for the Beckham Law, we were referred back to the same tax specialist we were already communicating with. I was specifically looking for additional guidance or another perspective, not simply another referral back to the same person. Overall Too often, I felt like I had to do my own research, challenge the information provided, or involve outside professionals before getting clearer answers. Because of that, I personally don’t feel the experience justified the price point. There are areas where I believe Lux Nomads could significantly improve, especially when it comes to communication, vetting specialists, guidance, and making clients feel genuinely supported throughout the relocation process. I was looking for knowledgeable professionals who would guide us and advocate for us. Unfortunately, too often, I felt like I had to do that part myself.