Luxe LensReviews of theluxelens.com

Response from Luxe LensMay 30, 2023

Hello Bupe! I am so sorry to hear that you ran into so much trouble downloading your presets, and that you weren't able to get things worked out in a timely manner! Our support team is dedicated to seeing you able to use the digital products you purchased with us, if you are open to continuing our support conversation! Have you reviewed our video guide on the help center?

Response from Luxe LensMay 31, 2023

I am so sorry to hear that you were unable to get in touch with our support team. You should always see a reply within 24 hours when reaching out to [email protected] to reset things, make sure there have been no duplicate purchases, and work 1:1 to ensure you are able to download and install your products with us!

Response from Luxe LensApr 4, 2019

Hi Enak, We don't have an order associated with the first name Enak or the last name Tanoy, so I'm unable to comment on your exact purchase. I also don't see any emails from an address linked to this name. We'd be happy to match you with a collection that better matches your film-look preferences. What specific type of film are you trying to emulate? Our collections reflect the latest industry trends and have been designed by our creative team - each of whom has a minimum of 20 years of experience in photo editing. After design by a team of experts, our presets go through extensive beta-testing before getting approved for launch. Our value is among the best in the business and I'd be happy to help you to find an ideal collection for your needs. You can reach customer support at [email protected]

Response from Luxe LensJan 30, 2018

Hi there - I'm one of the owners of Luxe and Brixton. I'm so sorry to hear your purchase hasn't worked out for you. While we love seeing positive feedback from the vast majority of our customers, we do occasionally have customers who prefer a style that's different from what we offer. Typically we are able to resolve these issues quickly via our customer service email: [email protected]. I took a look and I didn't see any support tickets associated with your name. I certainly wish you would have reached out to use prior to leaving this review, but appreciate your candid feedback nonetheless.