thelumishop.comReviews of thelumishop.com

They take weeks to ship your order. I won’t have my festival outfits on time. They keep extending the date they will ship them each week, and lie about when they will receive them and how long it will take to ship. They even wanted me to change my address to get them shipped to Las Vegas when I live in Texas. Total scam website. I do not recommend.

The advertisements are misleading, the “stylist” session looks like randomly generated outfits out of a magazine, the outfits provided do not fit the survey I submitted or results I was seeking. I spent money to only be able to message with someone via chat. I thought it was going to be a 1:1 stylist video call so they could physically see me and understand my style as an individual. I spent money for no reason at all and got nothing out of it. It was a complete waste of time and money. 0 stars.

I clicked on on the add for Lumi from Instagram. I took their clothing quiz and then it asked me.to join for $6.99. I agreed. After paying it asked if I wanted to add other services for an additional charge. I said no. After getting through those prompts it created an appt for me to visit with a stylist. I set my appt and then checked my email. They charge me for all the services I said No to and it will not let me log into my account to cancel. They are not responding to me emails and nowni have to dispute charges with PayPal.

DO NOT BUY FROM THIS COMPANY. They send influencers and pay for followers to attract rave girls to buy from them, but they drop ship from AliExpress and other cheap companies, and mark up the prices for profit. Their customer service is horrible. I have reached out several times to get my order and I’m being ignored. They deleted my review about a product because it didn’t paint them in a good light. Apparently they’ve been doing this for years, so please do not make the same mistake as I did by purchasing from them. You will just be wasting hundreds of dollars.

So reading all the reviews it looks like most people have had the same experience that I did with TheLumiShop. I ordered an outfit for an event with priority shipping. Shipping is supposed to take 5-7 days. The day before the event, they hadn't even created a label to ship it. I emailed them and they said they were "waiting on a part for my outfit". Ok, but they didnt advertise this item as not ready-to-ship. This was COMPLETELY misleading and I would not have ordered from them had I known. I asked them to cancel the order and they refused. They said I could get store credit only. And then they immediately shipped my item after they responded to my email (even though they said they were waiting on a part for my outfit, hmmm) - they didnt honor the "store credit" and shipped the item anyway despite my request to cancel. When I finally did receive the item they sent the wrong size. I emailed them again to let them know that I would be returning the item and they asked what size it was. No return shipping label, nothing. Also, I can confirm (like the other reviews before me) that the actual quality of the outfit was terrible. I ended up with no outfit for my event and this nightmare with their customer support. This is absolutely awful, Ive actually never had an experience like this with any other store.

It says the shipping would take 5-7 days, I ordered on September 18 and it is now October 6. I emailed them after two weeks three separate times before they told me “it was in production and has an estimated 1-2 weeks turnaround” this is false advertising on their website. I didn't even get an answer for how long production would take. This was supposed to be for my Halloween costume which is why I am so frantic about time. I have NEVER written a yelp review but my experience was so horrific I had to share. They have the exact same outfit on Etsy for half the price too.

They sent me the wrong out fit and necklace and when I contacted them they told me “the outfit I order was out of stock so they sent me one that is the same color” and I could ship it back and they would send me the correct outfit in 2-3 weeks (which I already waited 2 weeks for my outfit to be shipped in the first place and they never contacted me telling me it’s out of stock) or give me $20 (which some the necklace they gave me was already $10 cheaper than the one I ordered) it then took them over a week to reply so I opened a dispute and they contacted me saying the would ship me the outfit when I closed the dispute (which you can’t reopen once it’s closed) they then never shipped the item after I closed it. When I left a review explain my experience on the lumi shop website they deleted it TWICE

I ordered the gold angel Full outfit on July 3rd, 2023. It shipped July 17th and it was delivered to my door July 24th. I emailed customer service because it was taking so long, they shared they were waiting on ordering the fairy wings and it would ship the following week. They could have reached out to me to inform me of this but they did reply fast! My order was missing an item, which was the hair gem. I emailed customer service that day and they responded very fast. They shipped it out the next day. The quality was mediocre for the price. The top is cute and appears well made. However, the gems are falling off already despite not wearing it yet! The bottoms are cheap and poor quality. The wings are child size and cut into my skin. The necklace is poor quality. The hair gem is literally just adhesive rhinestones, which was misleading. Overall the customer service was good, but the communication could have been better. The quality is not worth the price. This outfit was listed at 169 dollars. I used a code and got 50 dollars off. Do not pay full price for these clothes! You can find better quality peices for that price. I think the tops are probably worth buying, but the accessories and bottoms are nothing special and are overpriced. This company is definitely not a scam but they could improve.