Jackie V.
*Sighhhhh...*
*some of these reviews are fake!* Ok, so I made a post couple of weeks ago regarding the order I made on 05/05. I decided to delete my review because for one I was bribed, second I felt genuinely bad. But seeing ALL of the people who have been scammed by this store is outrageous. I want to talk about my experience. So I placed my order on May 5th for EDC on May 20. I paid for 2-day shipping. My order came out to $130 US dollars. 3 days later I am contacted by the Lumi Shop. Their email said (or at least I understood at the time) that they had run out of material pretty much, and they suggested I pick a similar item. It also said if there are any other styles I like so they can send them today. If not then I would have to wait two weeks. They sent me a link in the email showing suggesting the new Item. Since I already paid for the first item, the second item they suggested was the same price, I immediately assumed they were going to send this one to replace it. I was thinking why would they sell something they don't have any stock for, but I was like eh they're probably really backed up so I let it go. Their email was confusing as grammar wasn't used properly so I replied, "Has the original been sent? I don't mind switching to the new item if it hasn't. And they replied on May 8th, "It hasn't shipped that's why we reached out to you." lol I then replied: "Ok send me the new one that's ready." and then asked for a new delivery date. I didn't hear from them, so I wait two days and said, "Hi there, I am following up on the status of my order?" They then respond: "Did you not read our first email" LOL great customer service. At that point I had already lost 6 days, waiting for this item. They don't reply, and once they do they get back to you at odd hours, and they're sarcastic lol. I proceeded by asking them to clarify if they wanted me to place a new order or if they were replacing the item (since I had already paid) In a panic, I decided to place a new order hoping it would get here on time, and at that point, I requested a refund for my first item. Still no response. They never got back to me until May 11th, after I posted a review here. Their response to my refund request was: "According to store policy we do not do any sort of calculations" What TF does that even mean lol. I then replied asking what does that even mean and then demanded my refund. On May 11th, they responded that they will ship my new order and that they can refund me ONLY if I take down my review. HAHA! Customer service just keeps getting better.. In my position, I am a CUSTOMER. Who has spent over $240, priority mail delivery fee included (2-day shipping) (2 items) who has been waiting for an item for over a week because of miscommunication, sarcasm, bad customer service, lack of inventory, and now bribery! I just can't believe that they would hold someone's money hostage over an honest review. At this point, you can assume I went OFF. Eventually after going back and forth for 2 days, and after I made a lot of threats, they refunded me. And said if I delete my review they would offer me $100 gift card. I deleted the review for good karma and I declined the gift card. After all that they finally apologized. They said that they were a small company with 3 people and that they sincerely apologize. Honestly, if they started off like that, to begin with, I would have not been here writing this today. I genuinely believe they are a small company doing their best. But that shouldn't excuse lack of communication, bribery, bad customer service etc. I don't think the quality of the top was great at all either. It broke apart. I don't know if they are handmaid, but the bra was a thick chenille stem, and rhinestones hot glued I believe. It was cute for pictures, but it wasn't comfortable. Overall, I'm more disappointed with my experience. Good luck guys, hope everyone gets their money back. I wouldn't suggest buying here, they seem sketchy.