thelumishop.comthelumishop.com is listed under Accessories.
thelumishop.com (thelumishop.com) has 118 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Alisha S.
Do not buy from them I order a set from still haven’t received a tracking number are anything communication suck email them 3 times about my order and still nothing I spent over 260$ including fast shipping I will definitely be reporting them to BBB
Karen T.
I filled out a questionnaire on line and paid .99 for a response. I never got what I expected and consequently found out I had unknowingly signed up for a $49.99 monthly subscription! I asked for a refund, but was denied as a “reason” for a refund is NOT “that you did not realize a trial would lead to a subscription”!! So - beware!
Response from thelumishop.comJul 26, 2023
Hi, this review is NOT for our brand and unfortunately for another scam website with the name LUMI. THE LUMi Shop is an online women’s clothing brand specializing festival fashion. We sell physical clothes. We do NOT sell any monthly service subscriptions for signing up or questionnaires. There is no way for us to collect anyone's credit card information or charge for any amount from our end. Customers have to make a purchase directly from our website and we ship out the purchased items from our warehouse in Los Angeles. It seems like you might have been scammed by a fake website that duplicated our look which is http:www.thelumi-shop.com/ Our only official website is http://www.thelumishop.com/ Their fake website contains “-” in their domain. Please dispute your purchase with your bank immediately! If this is not the website you purchased from and there is another one if you could please email us at [email protected] with the website you purchased from so we can report it. For anyone that’s reading this, due to high popularity of our brand and designs, scammers are creating fake websites. Please be ware of the scam websites out there, and only purchase from our official website which is http://www.thelumishop.com/. We are in the process of taking legal actions to report these websites.
Samantha H.
Never ordered from here before but needed a Halloween costume ASAP, I’m a size medium, in everything I wear. I ordered a costume in a M, paid for over night shipping, on Friday an extra $35.. I know shipping with weekends doesn’t work out well so didn’t recieve it til Wednesday…. Ok…. Not sure why I spent $35 for over night shipping if it’s gonna come 5 days after but, tried the costume on and wouldn’t come even close to zipping…. $121.23 wasted, needed it for this weekend, emailed them immediately, they don’t do refunds!?!? Kinda scammy if you ask me. They gave me 40% off tho.. but now I’m annoyed because now I have to go an order ANOTHER costume. And rush ship that!! I ordered 3. Because in case those don’t fit in L, I have another option in XL. I think it’s quite ridiculous that I had to size up 1-2 sizes. I didn’t even see they had a size chart til way after. Feel like that needs to be posted prior to check out. Majority of us are ordering our regular size and you guys are insanely expensive to begin with. So to be out of $121.23 and a costume that is my size that doesn’t even come anywhere close to fitting is very scam like. I wouldn’t have ordered again but unfortunately every where else is sold out of costumes. I’m hoping this comes for Saturday. I’ve had a horrible expierence so far with this company. Let’s hope these costumes that I spent $326, fit correctly and arrive by the time I need it.
Angelica
I ordered a 3 piece set and received two tops vs: one top, bottom, and kimono. No communication received via email or through Instagram. There's also a tag for "ROMA" which is another company
Chloe T.
Wish I could post all the screenshots of my email thread - what an absolute draining process that took me months to resolve. 1. UPS LOSE MY PACKAGE (I know it’s not LUMI’s fault, just an unfortunate situation). I was emailing with Amie from LUMI customer service the whole time while dealing with this, and she was super helpful and understanding trying to help me through the process. 2. THEN after being told my items would re-ship on September 10th, with USPS PRIORITY instead, I received no communication or tracking number. I reached out to them again, only to be communicating with ‘Lori’ who told me my items wouldn’t be MADE until 2 WEEKS LATER and that it ISN’T THEIR FAULT that my package was lost. I had been nothing but polite, respectful and understanding prior to this… but that was just seriously unprofessional. They literally sent me a photo of my packaged item being shipped today - 27TH OF SEPTEMBER (again with UPS not with USPS as promised). I was clear about when I needed my items by, and I was told that it would happen. Now I’m left with no outfit for my important event this weekend and AN $800 AUD PACKAGE OF ITEMS THAT I WONT USE. Seriously furious and honestly confused. Up until my communication with Lori, I was literally going to write a positive review. I spoke too soon. Buy from another site, or buy a year in advance… but seriously save yourself the hassle.
