thelumishop.comReviews of thelumishop.com

I ordered my item on sept 8 and Today is sept 24. Their website says that they ship within 3 days and its a complete scam. I have emailed 5-6 times and all i get is "it will ship today or tomorrow" Which it never did. I ordered the SAME exact item from amazon and it was delivered within 24 hours. STILL no response from their customer service. DONT USE THEM!!! I messaged them telling them not to even waste their time shipping now. Lets see if i ever see a refund.

Item fitted perfectly, would 100% recommend! I wore it at Burning Man and all my friends asked me where I got it from💖💖

I love my order! It fits so well, and is perfect for my festival outfit. Shipping to the UK was quicker than I expected, and the customer service is amazing - would recommend!

I love all their products!! Super good quality and super cute. I loved my outfit that I wore this past EDC.

I tried to support this business by purchasing and sending an email of encouragement for their awesome designs. I placed an order on May 30th and and my order hasn’t even been shipped out yet. Their website/Instagram claimed that they ship out orders within 3-5 days. (Today, June 12th, they removed it from both locations) On top of paying for a outfit that was $119, I paid for first class shipping to have it in time for a rave I was going to. I emailed them about my order and the person that responded, (Lori) said that they will ship it out tomorrow and I should have it by that Friday. Well, it never came and my order never shipped out. They’re super active on social media but can’t respond to my emails or Dms until 4-5 days later. Stay away from this website, it almost seems like a scam. I went ahead and contacted my credit card company to dispute the charge and sent them over all the details. It’s such a hassle, honestly look elsewhere to buy clothes. It’s such a shame, I support all small businesses but this was such a let down.

I really should've read the reviews before I ordered and I am experiencing exactly what everybody is saying I ordered my stuff over two weeks ago going on 3 haven't received any tracking information or any feedback on where my order is and it looks like I'm not gonna get my stuff for a very long time even though I have an event coming up it's very unprofessional that they don't respond to emails and at least give people updates and give us a little peace of mind. I have no problem supporting small businesses but when they can't even respond to emails and don't even connect with their customers this is something I do not support this will be my first and last purchase their email is useless if they can't even respond. Also they are very active on Instagram they have time to post all the new stuff but yet they can't get back to their customers that makes no sense ? Zero stars if I could

This shop did not respond back to my 2 emails about my order and I tried to ask for a refund and they still haven't refunded me its been a week....

My Order came wrong & the Lumi shop fixed it with no hesitation & did it just in time for edc vegas for me. Love my outfit & im so excited to wear it!!!