thelumishop.comthelumishop.com is listed under Accessories.
thelumishop.com (thelumishop.com) has 118 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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jordan
I love this brand so much. Everytime I receive the products i’ve ordered im always amazed at how pretty they look in person. Everything looks and feels super high quality. I’ve gotten several sequin kimonos from them the sequins are so sparkly and never fall off. I am always getting constant compliments when wearing and people asking where I get it from!!!!
Eve M.
Iv had my lumi for a few months now still have 598758 shots as iv not used it excessivly but its now showing error 1 and theirs nothing online to show what to do now very dissapointed
customer
Where is my order I ordered over 2 weeks ago
Nusaybah N.
Package was delivered on time. The fit was awesome! Overall an excellent experience.
Nikki G.
BEWARE!! This is not a trusted site and this so called clothing company survives off scamming innocent people out of there well earned money for clothes that never arrive. I ordered off this site 2 months ago and have never received my goods off them or any correspondence, despite emailing them approximately 10 times. Disgusting human beings should feel ashamed of yourselves. Take your well earned money elsewhere guys!!
Response from thelumishop.comJan 7, 2022
Hi Nikki, Im deeply sorry for your experience with us. I understand your anger and frustration. As you know the pandemic affected all of us in ways we couldn't imagine. The business was greatly affected and struck by a series of unfortunate incidents that left us helpless. I hope you can understand this from a small business perspective that we never wanted that to happen! Please let me know if there's anything I can do to make it up to you- Email us [email protected]
TTL
They used to be great! I purchased online items from them in 2018 and 2019 and received my items without any issues and I'd see their items sold at stalls at festivals. This year (2021) I went on their website and ordered more stuff near the end of May. I never received my items at the end of July. I tried contacting the shop twice via email and then went on their Instagram page and saw that tons of other customers are experiencing the same issue but have been waiting LONGER for their items and haven't been able to contact the shop either with some people waiting 8 months for a refund. I've had to dispute the charge with my bank and am hoping I get my money back.
Response from thelumishop.comJan 7, 2022
Hi there! We are working on getting back to being the brand you originally experienced! We went through an extremely difficult time period in 2020 with our small business. But we are back up and running now, and Id love to make it up to you- please email me [email protected]
Tasha
If i can use -100 stars I would. The biggest scam. I placed an order over a month ago and paid more for shipping than the actual item for express delivery. My item is showing still as confirmed and I have sent several emails and no response. Please please please do not buy from this website as you will never see your product.
Response from thelumishop.comJan 7, 2022
Hi Tasha- Thank you for the review we are looking to find anyone who felt they had an experience like this and reaching out. The business had to shut down during the pandemic. We promise you we never meant for this to happen! Please let me know if there's anything I can do. Email us [email protected]
Aaron
Never received my item after months and never heard back from my many update requests. This place is a complete scam. DO NOT USE.
Response from thelumishop.comJan 7, 2022
Hi Aaron- Thank you for your review we are working on reaching out to everyone. Im so sorry you had this experience. I promise we are not a scam we unfortunately had some obstacles in the way of our business. We would love to make it up to you. Please email us to let me know what I can do [email protected]
