Lobsterguy.comReviews of thelobsterguy.com

I paid 112.00 for two lobster tails. Upon cutting open the shells to expose the meat, there were blue, purple and black chunks in the meat which had to be cut out of the tail. Ended up with about 4 bites per tail. I sent them pics and they were rude and did not replace them or give money back. They are not nice people to deal with, they don't give a crap about you, just grabbing that money!!! Will never buy from them again!!!!! Don't waste your time or money. A great fish store just opened up in my town!!!! I just ordered two l lb tails for less than 30.00 a piece!! Lobster guy is twice the price. Liberty Fish Market in Liberty NY ROCKS!!!!! My new favorite place of all time to get my lobster on!!!

The food itself was wonderful! I would have given the experience 5 stars for the food but The thing that bothers me most is the false advertising and cost of shipping. I ordered 2 4 person lobsterbakes and 2 half gallons of chowder. It said free shipping -- looked at my invoice and was charge $42.39 for shipping -- called the company and they said yes that was the shipping for the 2 half gallons of chowder -- Really?? So I paid $42.39 shipping on 1 gallon of chowder that I was already paying $43.98 for. So ultimately the chowder cost me over $85 -- That is ridiculous ! as I told the girl on the phone what was a good thing now became a company that I will not recommend.

Wow, terrible service! False advertising! They claim and used to ship Priority Overnight by FedEx. Anyone who does shipping know that package arrives by 1:30 PM the next day. I know first hand as I have ordered countless times in the past. Now they shipped my order UPS next day which will arrive around 8:30PM tonight. Their staff is rude and argumentative. WILL NEVER SHOP HERE AGAIN!

This is the 6th year we have bought from Tim at lobsterguy.com. The crew and Tim are fantastic. The seafood is the best, cold water tasting goodness we have ever had. We just placed an order again. Tim your help people in the office are amazing. Strongly recommend ordering from here, Top Shelf Foods. One more note, we many years ago had a small issue with a lobster tail, called no problem, when we ordered again, they replaced at no charge the tail. That is service....Fresh Seafood YES. Order from Lobsterguy.com

I ordered 12 lobsters size 2.5-3 pounds on 11-15-2022 delivery. I live in a remote city of 8K people. Thelobsterguy says remote area has a 2pm delivery by window per Fedex but I got the lobsters at 4pm which is the norm for this remote city of Winnemucca, NV. The lobster were still alive and kicking. All the lobsters were hardshell and full of meat. Very delicious lobsters. This was my very 1st time ordering live lobsters and thelobsterguy did a wonderful job. The box was heavy b/c it was filled with ice packs to keep the lobsters alive :) Their prices are the best around. It came out to about 21.50 per pound due to the high Fedex overnight of like 180$ b/c I live so far away :( but still worth every 1$. I will definitely order from thelobsterguy again but gotta save $$$$$$ first, lol. MQT order # 271901

We ordered 8 live lobsters for a family party. They showed up 4 days late. A package of dead, rancid smelling lobsters were dumped our our front porch. The Lobster Guy refused to refund our money and told us to go after FedEx. No answer at their main number and no responses to our emails. Just terrible.

What an absolutely amazing experience. This is my third attempt at ordering Lobster online and the lobster guy was amazing. The lobster was fresh and unbelievably sweet tasting when cooked. The clam chowder was perfect (I did add a stick of butter when I was heating it up). I’m very impressed. The communication via email was detailed and informative. The pricing was very good. I can’t wait until I order from them again.

Order never delivered. Argumentative when told so. Never again.