Lobsterguy.comReviews of thelobsterguy.com

my order on 12/17/24 never arrived for 12/24/24 delivery date...had to make last minute plan for wife's birthday, never again

Tim and his staff do a amazing job. We come from RI and are living in Missouri. Every year we order from the lobster guy and are never disappointed. He always sends the top of the line seafood and it always comes on time with everything packed perfectly. If you want fresh seafood order from tim the lobster guy.

If you’re considering ordering from The Lobster Guy, please read this first. I placed an order with them on Wednesday, October 30th, requesting a delivery by Friday, November 1st, before noon. My father, who has terminal cancer with only weeks left, made a simple request for live Maine lobsters—a family tradition. I researched thoroughly and, unfortunately, believed The Lobster Guy would deliver the best service. My mother took the day off work to receive the delivery. But at noon on Friday, they updated the delivery date to Monday, November 4th. These are live lobsters, and delaying delivery by 48 hours is unacceptable. I contacted FedEx, who, to my surprise, showed more compassion than The Lobster Guy's customer service. FedEx advised that I pursue a refund through The Lobster Guy, but when I spoke with a representative, she suggested the lobsters might still arrive on Saturday and refused to issue a refund unless I opened the box and confirmed they were dead. Now, on Saturday, November 2nd, FedEx has informed me there’s no rush delivery on their end, and the package is still scheduled for November 4th. Meanwhile, I can’t reach anyone at The Lobster Guy—unsurprisingly. The Lobster Guy touts “next-day delivery,” but that claim doesn’t seem to hold true. I paid a premium for a promised service to create a meaningful memory with my father, and they failed to deliver. Save yourself the frustration and take your business elsewhere.

My Husband was turning 75 and my family has been in Georgia for 20 years we are all from South Kingston , Rhode Island. Wanted to be special ordered 14 fresh lobsters and 3 of the Steamers. Talked with the Lobster Guy office went over everything with them, they were very helpful and polite. Had them shipped to me overnight to be delivered on Saturday. Product came in perfect, lobsters were still alive and packed with ice bags. Cooked everything on Saturday, lobsters were still alive. Everyone could not rave enough about how awesome the lobsters and the steamers tasted, I would definitely order from the Lobster Guy again a great part of my birthday celebration.

rat poop? Glad I read their reviews. Could not have had worse reviews.

Don't order anything unless you like rat poop in your stuff.

I placed an order for mother's day. 1lb lobster meat, 1 pd scallops, 3 pds little neck clams and 2 pds of steamers. The order was shipped at 5pm on a thursday night fedex next day air, they were received in Ohio at 11am the next morning STILL FRESH. The items were packaged nicely and the inside was still cold as they used multiple ice packs. I added a card and the message was actually hand written, rather than printed so that was a nice touch. I would recommend ordering from this company again. My mother was thrilled with all the items she received and they feasted all weekend.

I ordered the Lobster Roll kit for me and my girlfriend to try and WOW! We just moved from New England to Tennessee and needed a little something to cure our home sickness. This went well beyond our expectations! I left a comment about our move in the order and Hailey wrote me the nicest card referring to it. We will be ordering again.