Lobsterguy.comReviews of thelobsterguy.com

Please stop animal cruelty by sending LIVE LOBSTERS to people! First of all they suffer on the trip to your buyers and then to have them boiled alive. How would you like to be shipped across the country in a small box with your friends who may or may not die on the way and then to be BOILED ALIVE with your friends.... STOP THE CRUELTY!!!

$58 + $15 insurance just to ship 2 live lobsters?? They're in RI and I'm only over in NY. I'd be paying just as much in shipping as I would for the lobsters. I can't justify that. I've shipped packages to China for half that price. I was about to purchase but after seeing all the negative reviews about their customer service and shipping issues I'm going to sell the gift certificates I was given for this shop. Fortunately, we have a Wegman's location in our town where they get live lobsters shipped from Maine in what sounds like a more timely fashion than "The Lobster Guy" can ship them out. We're going to get our Valentine's meal there.

Copy an email I got back from the guy when my food didn't arrive by Thanksgiving. He never offered to provide a discount after failing to deliver. Product was 4 days late- that's not a fedex problem. The man seems irritated that I even questioned his shipping time which didn't happen until 4 days after I ordered. Scott, I'm trying to get you your box for tomorrow dinner, that is our goal here.... I am not Oswald and I didn't shoot Kennedy and again, we ALL trust Fed Ex to get the job done.... We have over 150 packages that DID NOT LEAVE MEMPHIS last night and they are NOT TELLING anyone why..and yes this SUCKS!, ours along with 15,000 packages including medical items, beef, seafood you name it and it got stuck there....all of that did not move onto their flights... there are no "logistics and contingencies" for a delay of 15,000 packages and I don't have a crystal ball here either.... We are trying to get you your box one way or another to you today, we are ALL victims of the Fed Ex issues today me you and 15, 000 other customers. Periship is trying to get this done for you as we are also. regards, Tim

Ordered lobster and clams to arrive on our anniversary but never arrived. Called lobster guy and they said it was fedx issue. They showed up the next afternoon and 3 of 6 lobsters were dead and 1/2 the clams were smashed! We were leaving town so has to give to neighbors. 1 other lobster died that afternoon before they could cook. Left several messages for lobster guy but no return call. Absolute BS. So not trust these guys. There are several other legit seafood shippers!

It was my wife's birthday, and she requested lobster for dinner and we invited another couple to join us. I ordered (4) 12-14 oz frozen lobster tails and right out of the box they didn't appear fresh they had a yellowish hue which was a bit concerning. They smelled okay so we steamed them up and served. They were so SALTY that no one could stomach even one bite they were that BAD!!! I contacted their customer service and was told that would never happen, so essentially calling me a liar. They got me for over $200 with no offers to make this right. This was my first and last order from the Lobster guy. We should have stuck with Maine Lobster Now that company has never disappointed. If you are one of the many disgruntled customers, you should contact the bank which issued your credit card. Tell them you received a product that was not edible and dispute the charge. BUYER BEWARE, do not do business with this company.

This company is stating that they are selling u-15 shrimp Gulf of Mexico USA caught. They are actually 16-20 ct. They are a Mexican product from an unknown location. I have done business with this company in the past. Never again, the owner said that 85 shrimp per 5 lb. block is acceptable. Really! Maybe in Mexico.

my order on 12/17/24 never arrived for 12/24/24 delivery date...had to make last minute plan for wife's birthday, never again

If you’re considering ordering from The Lobster Guy, please read this first. I placed an order with them on Wednesday, October 30th, requesting a delivery by Friday, November 1st, before noon. My father, who has terminal cancer with only weeks left, made a simple request for live Maine lobsters—a family tradition. I researched thoroughly and, unfortunately, believed The Lobster Guy would deliver the best service. My mother took the day off work to receive the delivery. But at noon on Friday, they updated the delivery date to Monday, November 4th. These are live lobsters, and delaying delivery by 48 hours is unacceptable. I contacted FedEx, who, to my surprise, showed more compassion than The Lobster Guy's customer service. FedEx advised that I pursue a refund through The Lobster Guy, but when I spoke with a representative, she suggested the lobsters might still arrive on Saturday and refused to issue a refund unless I opened the box and confirmed they were dead. Now, on Saturday, November 2nd, FedEx has informed me there’s no rush delivery on their end, and the package is still scheduled for November 4th. Meanwhile, I can’t reach anyone at The Lobster Guy—unsurprisingly. The Lobster Guy touts “next-day delivery,” but that claim doesn’t seem to hold true. I paid a premium for a promised service to create a meaningful memory with my father, and they failed to deliver. Save yourself the frustration and take your business elsewhere.