Cheryl L.
Remember to use the NZ Consumer Guarantees Act
I purchased a toy robot for my granddaughter. It arrived within the time but it was broken. First it was extremely difficult to get a response to my request for a return postage voucher. They advertise you can return items for a refund. After sending many emails and writing on line to no response I finally found a site I could record my disatisfaction. After sending photos they agreed to a refund but I still had to send it back and they refused to pay the $71NZ to send it to Italy. I requested a charge back from my credit card as this did not meet the Consumer Guarantees Act. This did work but it took months and a number of emails to work it through. I persisted because I did not want the company to get away with breaking their promise.




