Robyn H.
Don't expect to get a promised refund from this company!
I ordered 2 products from this company. I found the toys were not suitable for the children I had in mind, as Christmas presents. The Spinning Globes just didn't work properly. I contacted the customer service person who said she wanted me to have 'the best experience possible' and would help me get a refund. So I followed ALL their requirements to receive a refund. I was told the products had to be sent back to an address in ITALY!! I did as I was instructed. Australia Post sent me notice when the parcel arrived in Italy. Today, nearly 2 months later, the parcel was delivered back to me.... 'Return to Sender.' I didn't want to give them any stars!




