Ekaterina K.
Proceed with EXTREME caution
This practice is the definition of unprofessionalism and has genuinely made me question their medical ethics. I was over-adjusted on multiple occasions, which ultimately resulted in a herniated disc. That alone should alarm any prospective patient. On top of that, the constant staff turnover is so extreme that there is zero continuity of care — a serious red flag in any medical environment and a strong indicator of deeper management issues (which, after being exposed to the manager’s attitude, is not surprising). The administrative negligence is just as bad as the clinical care. I requested cancellation of my subscription/membership in June 2025 due to an overseas move. When I briefly returned to Denver in October 2025 after a 10-hour long-haul flight, I came in once out of desperation, fully expecting to pay out of pocket — only to discover my subscription/membership had never been cancelled. I was reassured again that it would be handled and that I would be refunded from my original June request. Months later, well into the new year, my card was still being charged. After repeated attempts to resolve this calmly and amicably, I was told the cancellation “didn’t go through” because I hadn’t signed a form — a form that was never once mentioned during either cancellation attempt. That is not a patient error. That is an operational failure. It gets worse. When the manager (Lauren) finally called, I asked her to call me back a few minutes later. Instead, she sent a text message accusing me of being rude, issued only a partial refund, declared the matter closed, and has since refused to speak with me. I all understand that staff have been instructed to hang up on me if I called to address the issue. Being injured under their care is one thing. Being dismissed, blamed, and stonewalled while they continue charging me is another. Moral of the story: If a medical practice cannot handle basic patient safety, communication, and billing integrity — believe them. They are showing you exactly how little accountability exists behind the scenes. This is not a one-off mistake; it is how they operate and they will certainly prioritise profits over patients. Proceed with extreme caution.