The Joint ChiropracticReviews of thejoint.com

I signed up for a 90-day membership for $79/$69 for veterans. My last visit was some time in April. I called to cancel the membership after noticing several attempts to debit my bank card. Fast forward to May 29th, I go into the 1000 Forestville Road location to "cancel the membership" as per their instructions. I get there and the receptionist is still trying to collect membership fee, talking about she "can't cancel my membership until I pay the balance" No ma'am, you will not make me stay in a membership I'm not even using, or used since April. Smh, damn crooks everywhere you go.

Same experiences all the rest. They hide the cancellation in the agreement. And you don’t see it until it’s too late. They are not flexible in transferring your credits to a family member or anything. You cannot do anything with the visit that you’ve already paid for, it’s not worth the money.

I wish i can give no star ⭐️I nwoll not recommend this company at all. I uses their $49 treatment pack for my son in carmal mountain location and cancelled after 1 month, They said they can't cancel it need to pay for 3 months. Amd they took from my credit card for 3 months and I did an in person cancellation at carmal mountain location, Bit still they are taking money from my credit card .. It is so frustrating to deal with this company.

Very disappointing experience. I scheduled my appointment in advance, completed all the paperwork, and arrived on time. After waiting nearly 40 minutes, the receptionist, Sami, told me my chiropractor session had to be postponed. What frustrated me most was being singled out while other patients — including walk-ins who arrived after me — were still being seen. Completely disrespectful of my time and very unprofessional. I will not be returning.

I’ve visited 3 or 4 different branches of The Joint Chiropractic so far, and my experience has been remarkably consistent across all of them. On the positive side, you know exactly what you’re going to get regardless of the location. The facilities are clean, the check-in process is straightforward, and it’s a convenient option for a quick adjustment without needing an appointment. However, the experience does feel a bit "cookie-cutter." Because the model is built for speed and volume, the care doesn't feel very personalized. It can feel a little like being on an assembly line—efficient, but lacking the deep, individualized attention you might find at a private practice. Overall, it’s a solid, "not bad" option if you need a routine adjustment on the go, but don't expect a highly tailored wellness plan.

Hello Dr. Maples, I received your message, and to be completely honest, my experience at your clinic was unacceptable. I have been treated by multiple chiropractors over the years, and this was by far the worst experience I’ve ever had. I came in with severe lower back pain due to sciatica and had already taken pain medication. I was specifically seeking relief—not to leave in worse condition. I clearly told the provider that I was in pain and asked for careful treatment of my lower back. Despite that, she proceeded to perform drops directly on the area I said was hurting. This showed a complete lack of attention and care. I had to stop the session immediately because the pain became unbearable. As a result of that visit, my condition worsened, and it took me nearly two weeks to recover. That is completely unacceptable for a healthcare setting. Because of this experience, I will not be returning under any circumstances. I will also be sharing my experience with others, as people should be aware of the level of care I received. You may want to seriously review your staff’s approach to patient care, communication, and basic attentiveness to avoid this happening to someone else.

The people the chiropractors that work there do. And the receptionist is always so nice and helpful.

Beware when giving them access to auto-deduct from your bank account! I so rarely write a negative review but ... I had to cancel my account (my PT recommended this - nothing at all against The Joint's actual service). The Joint staff sent me the Cancelation Form. Signed and sent back immediately. Then, they went ahead and charged another $79 monthly charge anyway. I assumed this was simply a clerical error (or maybe the payment was initiated before the cancel form was filed), so I called for a refund. I was told "We do not do refunds". So I got to pay $79 for absolutely nothing.