The Joint ChiropracticReviews of thejoint.com

The first 2 visits were fine. Went over my issue and the fact I have osteoporosis. The next visit-#3-I saw a different doctor. He asked why I was there-red flag-what about notes in my file, spent a long time discussing my issues on first visit. He worked on a knot in my neck, then pressed on my spine causing excruciating pain. He then said maybe he should just use the Activator. Too late. The following day I had horrible pain at work and had to leave. I am losing 2 weeks of pay at the very least, 1 ER visit, follow up with PCP, 2 X-rays, medication, loa paperwork, possible termination +++. I called the manager, he said “this is why we have malpractice insurance, I suggest you contact an attorney who handles medical malpractice.” OMG They did refund unused visits. This was my first, and last experience with chiropractic service. Not only is the original issue WORSE, I suffered a rib injury as well.

Every single time I have an issue outside of my regular visits, Dr. Austin fixes me up immediately! Best Chiropractor ever. The staff is incredibly nice too! GIVE THEM RAISES PLEASE

What a waste of time. I made an appointment to get an adjustment for my back. But because I am medicare eligible they refused service because medicare would not pay. Medicare would not be billed was planning to pay with my FSA card. Walked out and cannot recommend anyone going to get help

The person at the desk was not particularly friendly. Obviously it was just a crummy low paying job. The chiropractor who everyone was calling “Dr John” ugh, was a pompous little guy who looked at me and stated. “Obviously you have problems! Look at that neck”I’m surprised you’re not a violinist. (I told him I was a pianist) He just wanted me out of there. He stated that they needed X-rays because without a doubt, he could work on me but he didn’t want the countless beginner chiropractors who had little experience work on me. He also called me “Sweetheart” in an incredibly patronizing way. Arrogance leaked out of the guy. I wouldn’t waste your time or money. Go to a good chiropractor. Really. It’s your life and your body and he clearly stated most of the employees are beginners in the profession.

The Joint employees took very care of me when I couldn’t and I’m very grateful to have experienced there services. Carletta

In March, when visiting Washington D.C. with my son, I injured my back. Extreme pain. I could barely walk or stand. I didn't know what to do but was pointed to a chiropractor. The Joint accepted walk-ins, so I took a cab to their location. They were very friendly and accommodating. The treatment was extremely painful. No x-rays were taken. They told me I had injured my back. (It was later diagnosed as a herniated disc.) The Doc told me that I needed to come back every day that I was in D.C. And then the pressure tactics began. There I am trying to remain standing and being pressured to sign up for the $89 deal which allowed me 6 treatments even back home in Tennessee. I agreed on the condition that my Health Account card would not be used as an autopay. The sweet receptionist said that she would delete my card number so I would not be charged again. I went to one additional 'treatment' before quitting due to extreme pain and no improvement. I'm now under the care of an orthopedic surgeon. I received a notice from my Health Card that I had been charged another $89 for April. Surprise surprise. I've sent 2 emails using The Joint 'contact us' from their website. Guess what? No response. So now I've had to cancel the card and file a legal protest of charges with the credit card provider. PEOPLE! Listen to me. DO NOT get involved with this organization. They have NO customer service. Shameful. UPDATE... This fine organization has put me into collections. Unbelievable.

There was an error. We specifically said we want a pay as we go visits. After recently reviewing the CC statement. I noticed we had been billed the last 5 months at $79.00. We spoke to the front desk person she basically said. Nothing we can do or refund. But we can get you in for a visit today .since you paid this month. Again the person prior messed up leading to us getting around $500 deducted in total. This is frustrating. I now dislike this service and this experience. Was horrible. Being told sorry someone at the office made a mistake. You need to eat it. Not thrilled.

Dr. Nicole was kind, considerate, and attentive to my needs and concerns. She reviewed my x-ray report and took precaution with her manipulation(s). My case was a little more complex and needed additional attention to detail; she was knowledgeable to refer me to the proper resources. I would recommend "The Joint Chiropractor" to anyone who needs a quick qualified adjustment. Thank you Dr. Nicole!